The Ability to set the screen resolution when connecting to a device

Avatar
  • updated
  • Completed

When you connect to a server the screen resolution can be quite small and there is no way to change the default window size, having the ability to change or set a default connection resolution size or control it in the session would be very helpful, it is very frustrating when you are viewing a sever at 800x600 when you have 1920 x 1080 monitor.

Duplicates 4
Add better handling of high resolution Host and low resolution Guest connections

Partner has a high resolution monitor and is connecting into a session where the console output is a lower resolution. He is able to stretch the session to make it larger, but it becomes pixellated and grainy. Please update the client to improve handling of this situation.


CW#7691899

Add feature to provide high resolution access to headless systems.

It seems that if the HDMI connector isn't connected or there is no monitor plugged in when I connect from Screenconnect it was giving me a small black square and it wasn't working at all. Then I changed the drivers to use Microsoft Basic Adapter and I am limited to 800x600 or 640x480.


I really can't use that remote PC on a 800x600. Is there a way to get higher resolution with ScreenConnect? Maybe you have a special monitor driver i could install or anything else? When I connect via RDP, it uses a special video driver that allow me to be on 1920x1080.

Screenconnect Display Driver

I have Screenconnect installed on a virtual machine, this computer is not conencted to a monitor or anything, so its just using the windows default display adapter, with a resolution of 1024x768.


It would be nice if there was a screenconnect display driver of sorts, so i can set a "virtual resolution" with the VM.

Change resolution temporarily to match connecting machine

I'd like the ability to temporarily change the resolution of the targeted machine to match the controlling machine. For example, I often connect to customers that have large 27" 4K displays from my 15" laptop with 1366x768 res. This results in seeing their full screen on mine and everything is very small. I can change the zoom, but that makes it difficult. The only solution i have right now is to change the resolution on the target machine and hope i remember to change it back b efore i disconnect.I'd like the ability to set a pre-determined resolution and have it change to that when i connect and change it back to what it was before after i disconnect.

Avatar
0
ptownleygsl

Not sure if I should post this hear or start a new topic / file a bug report:


So - this is really a neat feature but the monitor preview is causing me some grief. We use Control to remotely access a fleet of digital signage endpoints, and this new monitor preview doesn't play nice with portrait - it winds up being way too large and hiding the the quality, zoom, and session options unless you resize the window - and in some configurations its impossible to resize it enough to see them:

Image 1221




Also - for similar reasons / for our use case - being able to see and set the resolution like this is both very powerful and a bit dangerous - would *love* to have some kind of "are you sure" prompt (ideally one that can be toggled on or off).

Avatar
0
Samuel Flint

I use a combination of powershell and procexp to accomplish this in backstage.

In powershell,

Install-Module -Name DisplaySettings
Set-DisplayResolution -Width 1920 -Height 1080


This will set the screen resolution. 

The backstage shell will be incorrectly sized, so launch procexp from the toolbox and find Screenconnect.WindowsBackstageShell and rightclick, Restart. This will re-launch the WindowsBackstageShell at the current resolution.

Avatar
0
Zee

Hi Everyone,

If Someone also having Resolution Issue with ScreenConnect adn without Monitor, please try this below it will work.

  1. Open regedit, navigating to
  2. Select key starting with SIMULATED, then child key 00
  3. Change the decimal value of PrimSurfSize.cx to the desired horizontal resolution (i.e 1920)
  4. Change the value PrimSurfSize.cy to the desired vertical resolution (i.e. 1080)
  5. Change the value Stride (for 1920x1080 this is 7680: ((1920 * 32 + 7) / 8))
  6. Select the child key of 00, also named 00, and change ActiveSize.cx to the same horizontal resolution value above
  7. Change the value of ActiveSize.cy to the same vertical resolution above
  8. Restart the PC after saving the registry

It will change resolution from 800X600 to 1920x1080 or your can put the resolution as per your need.

-Thanks

Avatar
0
Terry

We have an on-premise server with Automate and Control running on Windows Server 2019. What are the latest versions and upgrade path from our current installation?

Image 1184

Image 1185

Image 1186

Avatar
0
Sean White Team Member

This has been released with version 2023.5:

ScreenConnect 2023.5 Release notes - ConnectWise

(I know those notes are from the Preview release, but as of yesterday we have begun rolling out the updates to our cloud instances)

Avatar
0
Sean White Team Member
  • Completed
Avatar
0
Eileen Murphy

I don't see this anywhere in the settings -- and supposedly my Connectwise has been updated

Avatar
0
dlh2009

This feature has been released in the latest version of ConnectWise Control (ScreenConnect). I've not tried it yet, but it is nice to finally have this ability.

Avatar
1
Sean Keown

I know some of you (like me) are just looking for progress or maybe a hint of progress. I wanted to give you some insight on this as CW had posted on a forum a couple months back asking for feedback on setting the resolution from control. I was going to post the URL but it has already expired. 

This may or may not relate to the following post but i hope it helps. 
 

Image 1031

Avatar
0
Jake H.

I really wish I would have spent a day or two reviewing the feature request portal before becoming a ConnectWise Partner. The lack of support for their products is beyond disheartening. This is the 5th feature request I've found that is a HUGE QOL improvement that the community has been asking for without answer for 3+ years. 

Kaseya is definitely looking more temping each month....



Top contributors

Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar