Since the Host Connected Banner is hidden for the technician after the latest update it also hides other relevant graphics.
We would like a feature that enables the banner for the technician so we can see everything on the screen.
+1 for this request. It is important for us that the banner is displayed on the audit recordings, as it clearly identifies which technician was logged in and performing actions at the time of the recording.
The Host Connected Banner behavior has changed so it is only visible to the Guest. Initially we had some issues where in some cases it blocked host input when hovered over the space where the banner is displayed, however most of those issues have been resolved.
In an upcoming release we will be adding a 'Dismiss' button that the guest can use to close the banner.
Can we please get as a setting that we can turn back on? It is extremely helpful to move the banner for end users that are not the most familiar with technology.
It also helps to let us know when the junior techs remote into the computer for educational/training purposes.
The Host Connected Banner behavior has changed so it is only visible to the Guest. Initially we had some issues where in some cases it blocked host input when hovered over the space where the banner is displayed, however most of those issues have been resolved.
In an upcoming release we will be adding a 'Dismiss' button that the guest can use to close the banner.
This needs to be reenabled. What was the logical thought process behind removing it in the first place?
Previously the banner was a way to let technicians know when multiple techs are connected to the same computer. Now it's harder to see when someone else is already connected. Maybe this can be displayed a different way without needing the banner.
The Host Connected Banner behavior has changed so it is only visible to the Guest. Initially we had some issues where in some cases it blocked host input when hovered over the space where the banner is displayed, however most of those issues have been resolved.
In an upcoming release we will be adding a 'Dismiss' button that the guest can use to close the banner.
The current behavior is unfortunately still causing serious issues in daily operations:
Suggestion: If a banner is mandatory for privacy/compliance, please just make it draggable/dockable to a corner or screen edge so it stays visible without interfering with input. Hiding or placing it in active screen areas is the worst possible solution for remote management.