+3
Completed
5.6.x "controlled by" banner string customization / branding.
We'd like the ability to customize the "Your computer is being controlled by" notification banner added in 5.6.x.
i.e.: Setting it to "ACME representative Jane Doe is accessing your computer" and the like.
It'll curb some of the more paranoid responses that can come up if a technician connects to an asset, an end user sees the banner, and they don't recognize the name.
Available in Version:
Customer support service by UserEcho
You can change this in 5.6 already. In Admin > Appearances > Client Resources > UnderControlBannerTextFormat
I have mine changed to: "Your computer is being controlled by Company Name Remote Support: {0}"
Heh, support told me it wasn't a configurable string. Mea culpa.
The custom string isn't going into effect for me, though, even after a restart of the instance.
I've tried both "Company representative {0} is accessing your computer." and "{0}" without it kicking in.
Ahh, it's part of the actual install, so it isn't retroactive / pulled from the instance.
Good enough for now, really only care about it for our Ad Hocs at the moment.
I think you can push app.config changes to the client by issuing a reinstall. Select the computer (or multiple computers), right click, Reinstall. It takes all of 5 seconds to reinstall and is invisible to the user.
You can also push this command "rundll32 dfshim CleanOnlineAppCache" via your RMM or the SC Commands tab to get a fresh app.config