+3
Completed
5.6.x "controlled by" banner string customization / branding.
We'd like the ability to customize the "Your computer is being controlled by" notification banner added in 5.6.x.
i.e.: Setting it to "ACME representative Jane Doe is accessing your computer" and the like.
It'll curb some of the more paranoid responses that can come up if a technician connects to an asset, an end user sees the banner, and they don't recognize the name.
Customer support service by UserEcho
You can change this in 5.6 already. In Admin > Appearances > Client Resources > UnderControlBannerTextFormat
I have mine changed to: "Your computer is being controlled by Company Name Remote Support: {0}"
Heh, support told me it wasn't a configurable string. Mea culpa.
The custom string isn't going into effect for me, though, even after a restart of the instance.
I've tried both "Company representative {0} is accessing your computer." and "{0}" without it kicking in.
Ahh, it's part of the actual install, so it isn't retroactive / pulled from the instance.
Good enough for now, really only care about it for our Ad Hocs at the moment.
I think you can push app.config changes to the client by issuing a reinstall. Select the computer (or multiple computers), right click, Reinstall. It takes all of 5 seconds to reinstall and is invisible to the user.
You can also push this command "rundll32 dfshim CleanOnlineAppCache" via your RMM or the SC Commands tab to get a fresh app.config