Explicit User Authentication before connect
Similar to Teamviewer.... The user not the Technician wants to be able to
approve or deny access to someone trying to connect to their desktop.
Can this be done? I am getting massive push-back from clients who do not
want to give us unlimited/anytime access to their computers without them
authorizing the access.
Answer
There is a the specific security feature of requiring "consent". With it being required, the client is prompted with a dialog box to consent to your remote access. Now, with version 6 this changes slightly where it is continued consent (for a period of time, not indefinitely), but there's a separate feature request on here to address that.
They have a wiki page dedicated to the topic here: https://help.screenconnect.com/KB:Prompt_guest_for_consent_before_connecting_to_a_remote_machine
Customer support service by UserEcho
There is a the specific security feature of requiring "consent". With it being required, the client is prompted with a dialog box to consent to your remote access. Now, with version 6 this changes slightly where it is continued consent (for a period of time, not indefinitely), but there's a separate feature request on here to address that.
They have a wiki page dedicated to the topic here: https://help.screenconnect.com/KB:Prompt_guest_for_consent_before_connecting_to_a_remote_machine