Display Page.Background with Custom Themes
If you customize the Web Resources with a Page.Background of your choice it displays properly as long as you use the built-in Visual Themes. If you prefer to install the Custom Theme Manager Extension and create your own custom Visual Theme the Web Resource configuration does not apply the Page.Background customization to display your image. In fact it won't even display the default Screen Connect pre-defined Page.Background, it's just a blank white page. Please fix this!
Answer
Hello Travis,
I've set my own page.background with a custom theme and everything seems to work. Please contact our Support Team for further help if you continue to have trouble.
I contacted your support team this morning and they said it was a "known behavior" and to submit a feature request. Now that's it has been declined shall I contact them yet again? Perhaps they will tell me to submit a feature request yet again...
Company Name:
Contact: ChangeMe
Ticket #: 8313856
Summary: My custom background will not display after creating my own visual theme.
Hello ChangeMe,
As a valued ScreenConnect Partner, we constantly strive to provide you with outstanding service. We want you to know that our team has completed your issue and marked this ticket as "#Finished". We appreciate your business and hope this service issue was resolved to your satisfaction.
If this issue is not resolved, please let us know by adding information or responding to this email. Just reply and your ticket will be re-opened.
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Your ScreenConnect Support Team
ChangeMe's reported issue:
Mon 9/12/2016/12:07 PM EDT/ Ryan Dittmar (time)-
Not Logged In
Requested Queue : Support - ScreenConnect >> Support
Routed Queue : Support - ScreenConnect >> Support
My custom background will not display after creating my own visual theme.
12:08 PM - rdittmar: Hello!
12:08 PM - Hello
12:09 PM - rdittmar: My apologies. I believe that this is a known behavior of the Custom Theme extension. At this time, it sounds like this is a feature request, but I did want to notify our PM as well on this. I apologize for any inconvenience. Feel free to put in a feature request here: http://product.screenconnect.com/
12:10 PM - Oh no...
12:10 PM - Ok that is a major bummer. Thanks for your help!
12:11 PM - rdittmar: You're welcome! I am sorry about that. Anything else I can help with today?
12:11 PM - Nope that was it! Thanks!
12:11 PM - ChangeMe has ended the chat session.
12:11 PM - rdittmar: ChangeMe has closed the chat
12:11 PM - rdittmar: The chat has ended and you can continue to work on the ticket.
Customer support service by UserEcho
Hello Travis,
I've set my own page.background with a custom theme and everything seems to work. Please contact our Support Team for further help if you continue to have trouble.