Our URL filter will not allow screenconnect to work unless I exempt the ip address of the server holding our instance. We never know when this ip address is going to change. The only way to tell is when Screen Connect stops working and is unable to connect. Then I have to call support and find out which IP the server is using. Since you don't use DNS records for these servers, we can't exempt a domain in the URL filter. The URL filter is an Edgewave iPrism. I've talked with Edgewave at length. The only way I can prevent this is to exempt a domain. Any help is appreciated. Thanks!
Customer support service by UserEcho