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specific database maintenance

MerijnB

9 years ago
updated 8 years ago
Completed

We have some unattended machines far abroad with lousy internet connections. The result is that these machines tend to disconnect and reconnect continuously throughout the day.

The many events on the timeline for these machines seems to be the cause for the web interface being unresponsive. When we select one of these machines, a response time of more then 30 seconds or the browser complaining the script is frozen is not unusual.

It is clear that we should severely trim the events in this timeline for these machines. The problem is that we use the timeline (and notes) for most machines for administration purposes, so we can't use the database maintenance option which will remove all old timeline events and notes for all machines. We need to remove specific items (timeline events) for specific machines, it seems this is currently not possible.

Duplicates 3

Delete messages without having to remove notes also from DB maintenance

Larry

The partner would like to have a way to remove messages without deleting other information

Maintenance Plan Actions (Database Tab): 'Delete Support Session...' but do NOT delete connection information.

Peter OTools

Dear team. We just found out Database maintenance clean/delete all Connection Information.

And that's a vital info we need NOT to disappear.

It is good to clean chat, commands, notes, etc. But Connection info is vital since we need

Granular Database Maintenance Options

Steven

Would like to be able to select how long to keep each type of data for each type of session. Example, may not want to delete notes or connection history, but don't mind if commands, file copy, print, chat, etc gets removed to improve database and system performance...

Pinned replies

anonymous

8 years ago
Answer
Completed

Quote from Peter OTools

(continue here..) But Connection info is vital since we need to know who was the last person that has used the pc. It also says IDLE time, essential for tracking. Thanks!

Hello,

We'll be introducing an update to the maintenance options in the release of 6.2. The update provides more granular options to choose what data to delete from the database. The update is sure to solve all concerns you have noted. We expect 6.2 to be released in the next couple months, barring any development delays. Keep an eye out on our output stream for product updates:

http://forum.screenconnect.com/yaf_topics9_Output-Stream.aspx

https://docs.connectwise.com/ConnectWise_Control_Documentation/Release_notes/ConnectWise_Control_6.2_Release_Notes

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