From CW#7560570:
Partner would like to limit ScreenConnect hosts to only be able to open a configurable number of sessions at a time, preferably with a way to have different users with different numbers of sessions that can be open (licenses used).
I would like to define how many sessions a given user can consume, thereby reserving sessions for other users. I want to be able to define different session limits for different users. REALLY need this.
Would like to have the ability to limit tech A to 1 active connections at a time and tech B to unlimited number of active connections
It would be very helpful to be able to limit ScreenConnect/Connectwise users to only be able to open a configurable number of sessions at a time, preferably with a way to have different users with different numbers of sessions that can be open (licenses used).
Please add this to the next release, many users would appreciate this.
I too would like to see this feature, but I would definately like to see it per group.
EXAMPLE: I would like to give a group of users access to a group of machines (their machines), but I would not want all 10 users in that group to be using 10 of my licenses all at the same time. I would like to limit that user group to say 2 or 3 licenses, And/or limit them per user.
I am an old Screen Connect user, using version 5.x from 6 years ago, STILL SUCCESSFULLY using it instead of LogMeIn. I bought Screen connect because I didn't want to pay monthly fees for the 20 to 30 computers I manage.
I love the software, I want to upgrade and pay for more licenses, but I NEED the control to be able to do that.
It was raodmapped 2 years ago, but no update..... disappointing.
I too would like that feature, but I would like to see it per group.
I would give a group of users access to a group of machines (their machines), but I would not want all 10 users to be using 10 of my licenses all at the same time. I would like to limit that user group to say 2 or 3 licenses.
Seriously, how hard can this be? Reading through this thread, apparently this is a request that has been ongoing since 2010, which is 10 years ago.
Here is your algorithm:
1. Add an admin-accessible field to the Roles record called max_open_sessions.
2. When a user attempts to open a session, check that user's Role's current open session count against max_open_sessions, and decline to open if the count is greater than that number.
It requires keeping track of the current number of open sessions for each Role, which again can't be too hard to do.
Does this really need an extensive re-design, or a complex extension, that is so hard that a decade is not enough time to get it done?
I love ConnectWise, and hate Team Viewer. Sadly I am forced to continue to work with clients using Team Viewer because this FUNDAMENTAL NECESSITY is missing from ConnectWise! Can you think of ANY other licensed-based solution where the vendor provides ZERO control over how many resources a single member of staff can consume? Can someone from ConnectWise dignify us all by explaining why this hasn't been addressed in nearly 5 years?
I think that your question is related to
Currently if a user is created it can use the entire amount of licenses for unattended access that we have. So if we have 5 concurrent licenses on a self hosted and 3 different users. One user could open 5 unattended session with there login and no other users can then open a unattended session unless you kill one of those open unattended. When you have 500+ client machines finding the open ones can be difficult... Would be nice if we could set a control on a user to limit them to one session or multiple, but we choose the count.