From CW#7560570:
Partner would like to limit ScreenConnect hosts to only be able to open a configurable number of sessions at a time, preferably with a way to have different users with different numbers of sessions that can be open (licenses used).
I would like to define how many sessions a given user can consume, thereby reserving sessions for other users. I want to be able to define different session limits for different users. REALLY need this.
Would like to have the ability to limit tech A to 1 active connections at a time and tech B to unlimited number of active connections
It would be very helpful to be able to limit ScreenConnect/Connectwise users to only be able to open a configurable number of sessions at a time, preferably with a way to have different users with different numbers of sessions that can be open (licenses used).
Given that this was first requested four years ago and roadmapped a year ago, it seems it is not high priority for anyone at ConnectWise. Perhaps this will help: if you actually implement this I will buy more licenses. I have been refusing to buy more licenses until I can control usage, e.g., x number of licenses are available to user type A, y number are available to user type B, and all are available to user type C. Further, by constraining access for certain user groups, this will encourage those group leaders to purchase additional seats as well.
So, please get this feature off the schneid so we can send you some more money!
Need this as soon as possible as my techs are eating up all the licenses at times.
Hey All,
I don't have an ETA, but I can say we are actively working on this request. We've decided to go down the extension route, so keep an eye out on the Extension Spotlight forum. As soon as we finish development, and testing, the extension will be live.
Thank you for your patience, and feedback!
Just came across the need for this today. I decided to open up my instance to another tech and he already didn't understand that he must ONLY have 1 active session at a time because it prevents me from doing my normal workflow with 2 or 3 other active sessions. I looked in the admin for a setting and none found, so I started Googling. +1 for this feature, please!
Please accelerate this feature request. This should have already been completed by now based on the product's licensing model. We currently have five licenses for our engineers to use. We would like to add a dozen more licenses to allow our clients to use it for secure remote access to their own machines. But we cannot without the ability to limit their sessions.
Currently if a user is created it can use the entire amount of licenses for unattended access that we have. So if we have 5 concurrent licenses on a self hosted and 3 different users. One user could open 5 unattended session with there login and no other users can then open a unattended session unless you kill one of those open unattended. When you have 500+ client machines finding the open ones can be difficult... Would be nice if we could set a control on a user to limit them to one session or multiple, but we choose the count.