Under Review

Distinguish between types of disconnects for the auto-locking feature

Leah Jennings 7 years ago updated by Lyle Epstein 3 years ago 1

We have configured all the servers in ScreenConnect to auto-lock on disconnect. However, this gets extremely frustrating whenever I'm working on a server and it briefly (we're talking seconds) loses connectivity. The machine locks every time because ScreenConnect sees a "disconnect" so it locks. If there's any way for ScreenConnect to distinguish between the types of disconnects (user clicked the X to close the window, brief loss of connectivity from the client side, time out, etc.), I would like to be able to select what types of disconnects cause the auto-lock to trigger.

Any updates or plans to do this?