Support Session Defaut Join Mode

Avatar
  • updated
  • Completed

By default, when creating a new support session, the join mode is always defaulted to "invitation only". Our company always uses the "secure code" method. Is there a way to make the default join mode "invitation only" or let the admin choose the default join mode? Could you also please include the secure code value, by default in the application windows header when the name of the session is? It always get covered up during a session.

Pinned replies
Avatar
0
anonymous
  • Answer
  • Completed

Hi derekj,

Thanks for following-up, we had to push the implementation to 6.3 since the design and the overall creation and invitation process is still being revised.


Released:

https://docs.connectwise.com/ConnectWise_Control_Documentation/Release_notes/ConnectWise_Control_6.3_Release_Notes

Avatar
0
derekj

Hmm, I updated to version 6.2.12963.6312 and I'm still not seeing those options.

Avatar
0
anonymous
  • Answer
  • Completed

Hi derekj,

Thanks for following-up, we had to push the implementation to 6.3 since the design and the overall creation and invitation process is still being revised.


Released:

https://docs.connectwise.com/ConnectWise_Control_Documentation/Release_notes/ConnectWise_Control_6.3_Release_Notes



Top contributors

Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar