Look at this thread on the forums, no one likes the new name "Control". The only way to get it changed away from this horrible name is to upvote this feature request. Either change it back to ScreenConnect, or call it something else like Connect, just not a name that implies a negative connotation. Please. This was really a bad idea to change the name.
47 +1's over 5 months and Connectwise can't even give us the respect of an official response. I've been a loyal screen connect user for years and sometimes its nice to know as users our opinions at the very least haven't fallen of deaf ears.
Currently in the market for a ITSM system for my MSP company. Connectwise and Managed Engine are on the short list. But its threads like this that help drive decisions.
@Derek-ETS
I think that reference covers just about everything I've already done on my Server. But that's the first I've seen everything in one place. I'm sure at least 43 users will benefit - Thanks (Pity ConnectWise Support Staff couldn't have been as helpful earlier . . .)
Here's the best workaround I can find; customization...
https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Customization_guide
"Change the application title" -
The Output Stream for the latest 6.2 version seems to suggest that the consideration of our requests is over and we've been ignored! A bit like a government consultation period - drag it out, tell everyone you are listening, then carry on with the original plan regardless.
I have to agree. I have some very paranoid customers who already struggle with the idea of anything in the cloud or any type of third party access to their systems and data. Putting a gigantic CONTROL in their face is a bad idea and could prevent some people from signing up.
With all due respect it would be far better to keep the ScreenConnect name coupled with CW branding such as "by ConnectWise" in small print, or ConnectWise in small print followed by large ScreenConnect on the next line (just as the current logo with Control). It's slightly awkward if written out as text (ConnectWise ScreenConnect) but in logo form with ConnectWise small and ScreenConnect large, it is not at all awkward and actually has a nice ring to it.
But if you just can't stomach the original name because it has the word connect in it, pick something more user friendly like SESSIONS or one of the other suggestions presented by others.
Thanks for reconsidering this choice.
Looks like they are "copping a deaf'un!"
Certainly wouldn't have happened under ScreenConnect's watch . . . Just not answering our legitimate concerns is simply unacceptable. Have the good grace (and manners) to respond please and at least explain the reasoning behind your strategy. At the moment, from the outside looking in; the rebranding is a mistake and one that adversely impacts our businesses.
I'm having a hard time understanding why you would purchase an amazing remote assistant tool, which already has very positive brand equity - and then rebrand it... WTF ConnectWise, just add your name to the front of it like a normal person and continue to enhance/integrate the product.
I'd rather go with Minions option: BANANA !! But seriously. I'm in, control leaves a bad taste in a customer/user side. Assist, Support sound much better, even the ScreenConnect that I'm habit to.
Agree 100% with this request. The name CONTROL is completely negative and doesn't make any sense from a remote desktop tool, securitywise this is a nightmare.
I hope that the team will eventually see this as an actual issue with the software and get this fixed