You already have an integration piece for Freshdesk but I use Freshservice which is made by the same company and just offers more of a complete product in ,line with the ITSM suite. COuld you develop integration for FreshService as well?
Hello, any update to this? I am trying to do the same thing, and I can't seem to get it working.
Hi to anyone looking for an update on the Freshservice integration.
We've just released a new version of the extension and taken back authorship from the Freshworks team. At this time, we have not updated to the functionality described above (I know, that was 2 years ago). The integration has been broken for some time, so our first priority was to restore basic functionality.
Please make sure you're referencing the https://www.freshworks.com/apps/connectwise_screenconnect/ page on the Freshservice marketplace, not https://www.freshworks.com/apps/connectwise_control_support_1/. There is nothing to install on the Freshservice side.
FreshService used to have a ConnectWise Control integration in their marketplace, but they said they had to take it down because "we use APIv2, but ConnectWise uses v1, so it will no longer work so we took it down" according to the developers at FreshWorks.
I would really like to have the integration back. Would love it if ConnectWise could update the API.