feedback survey

Avatar
  • updated
  • Closed

generally i have nothing but nice things to say about screenconnect / connect. But this feedback survey that has been introduced in 6.1 is definitely an annoyance. I could see this survey popping up this much for a free product, but since it is a paid for product i think more than once a release is over the top. Please reduce this feedback or send out email requests for feedback.

Pinned replies
Avatar
0
mhighsmith
  • Answer

there is a new setting the app.config that will disable the feedback survey. that achieves the request:


here is the settting:


</setting>

		<setting name="ShowFeedbackSurveyForm" serializeAs="String">
			<value>false</value> 

</setting>

Avatar
0
FAB-ITRescue

So to clarify - ScreenConnect get the feedback - OK I understand. Can someone please tell me who is asked for the feed back? Is the client invited to respond or is it just the host?


If the Client is invited - then surely, I as host, should be able to:

  1. brand the feedback request
  2. receive the feedback
  3. have control over when/if feedback is requested.

If this is NOT currently the purpose or function - please add this as a request for such.

Avatar
0
anonymous
Quote from FAB-ITRescue

So to clarify - ScreenConnect get the feedback - OK I understand. Can someone please tell me who is asked for the feed back? Is the client invited to respond or is it just the host?


If the Client is invited - then surely, I as host, should be able to:

  1. brand the feedback request
  2. receive the feedback
  3. have control over when/if feedback is requested.

If this is NOT currently the purpose or function - please add this as a request for such.

Hello,

To answer your question, the host is only prompted to provide feedback of the session to us.
Concerning your request, in the meantime, you can provide a link to your personal survey at the end of a session or set a URL to automatically open at the end of a session for your guest to provide you with feedback.



Top contributors

Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar