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Allow more customizations of the blank screen option

anonymous

9 years ago
updated 2 years ago
Completed

The software allows sending a black screen to the remote (actually its a text on a black background)
What if we can send a .pps file or a jpg,png or any other to relax the user while we are working at the background
and there should be a timer on the right down/up corner so that it will show us connection time like we have been connected for 03:11 ... and goes upward

for us this is a must feature cause we have plan to send a pps file that has ads in it and the technician information like our support team, their certifications etc...

Duplicates 3

Picture on the blank guest monitor

James Net Dr

We should be able to put a picture on the Blank guest Monitor instead of just Text

Custom background image on the guest machine for the duration of the remote session rather than just the default black

ross

Hi,

I've tried editing the colour of the background which appears on the guest's machine during a remote session but it doesn't seem to change. Ignoring this though because it was not my overall aim. I wished to use my company's background rather than just black as the desktop background for the duration of the session. I was told that this is not currently a feature but I feel it would be a good addition to the expanding customisation options offered by control.

I would appreciate it if you could look into this suggestion as it would be very useful for branding and also would ensure the guest is aware that someone is connected to their computer which therefore improves security/privacy for the guest.

Best Regards,

Ross Marlow

add a cutsom jpg or presentation that can be used instead of the black screen when the blank guest monitor is activated

Ryan

add a cutsom jpg or presentation that can be used instead of the black screen when the blank guest monitor is activated

Pinned replies

Sean White Team Member

2 years ago
Answer
Completed

ConnectWise Control 2023.2 Release notes - ConnectWise

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Sean White Team Member

2 years ago
Answer
Completed

ConnectWise Control 2023.2 Release notes - ConnectWise

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Jason Faas

3 years ago

It would be nice to not have to be admin to change this. If there is an option implemented where this can be changed, it would nice to allow each user to customize their own screen as needed. I am a user of the system but not an admin, however there are times where I would like to be able to put a custom message that maybe gives a time frame for the machine to be down. Some people may just not see the screen they are used to and power cycle the machine or something and then we have a bigger problem. This ability would be a great addition to ScreenConnect.

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ManuelGonzalez IT

3 years ago

Its been years and still no updates. TeamViewer implemented a nice blank screen images a while back. Can you please add something like that plus let us customize it a bit with our information. Right now I have set it up with a black screen and my name and number so people know Im working on their computer. It gets the job done but it just looks so basic.

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Brett Davis

4 years ago

It would be great to be able to add a Company Logo or just a help desk image.

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ManuelGonzalez IT

5 years ago

Up voted. Let us customize the blank screen option further than the simple text swap. Let us have more options like placing a custom art/wallpaper so we can brand the blank screen. That black screen with white text is kind of boring.

Also fix the blank screen issues with multiple monitors (it either blanks my screen as well or freezes my view, I cant work until I unblank it). It has been going on forever and still hasn't been fixed.

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