+2
Under Review
Add option for second mail relay
Administrator has an option to setup OTP delivery if in case the primary mail relay is not functioning properly or is overloaded. Probably set the primary mail relay as OTP via email and the second mail relay for OTP via SMS.
Customer support service by UserEcho
Hi Kirsten,
Something like that. Basically, each user has 2 options to retrieve OTP (email or SMS). If user chooses email, this goes to a different domain and is handled by one mail relay. If the user chooses SMS, this goes to another domain that is being handled by another mail relay to SMS.
We had a problem before with our mail relay. Our support team cannot use Screenconnect since they can't receive their OTP. Just want to ensure that Screenconnect is readily accessible even if one of the mail relays goes down again.