Allow the change of time zone for cloud instances.
Unable to pull the correct time for a triggered event like {event.time} and there is not way to change the time zone.
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Duplicates 4
Let users specify the time zone of reporting api output
Allow Local Time Adjustments for Cloud Servers
{Event.Time} variable for trigger emails (and some extensions that send out emails, such as Offline Machine Notifications) are using UTC for date/time stamps instead of local time. It would be nice to be able to adjust this for each instance for local time to avoid potential mistakes or issues. There is apparently an old feature request for this, but I was advised by ConnectWise Control Support to create a new one to get this issue back in front of the product team. Thanks.
Add server's/user's time zone to the Audit Tab
Partner asks to be able to view the server's/user's time zone in the Audit tab.
In the Audit range display the time zone being used.
Replies 15
Any update on this functionality? Emailed events have wrong time - causing issues when comparing to logs on outside software and equipment.
Looks like the audit query is basically fixed. We are running version 6.9.21415.6956. I just did a query the other day and I was able to enter a time range for the the audit query that matched the times listed in the host timeline in the Access panel (which are both in 24 hour format). However, the audit query reported back the same times as the timeline of the host except in a 12 hour format. I can convert 24 hour to 12 hour or vice versa, so I'll take this as a resolution even if it did take them a couple of years.
It's much better than it was because I could never remember if it was off by 5 or 6 hours for us in the EST zone and had to guess what time to enter for a query to get the data I wanted.
I just migrated to the cloud hosted solution and now my emailed event logs have completely the wrong times. Why is this not fixed?
To be more specific the "Event.Time" variable does not give the same value shown in the UI.
Please help adding that feature to the controlwise control product the product is marvelous but this feature is lacking
regards
Reporting API currently operates on UTC datetime data only. Would like to be able to choose custom time zone of data upon which report engine operates.