Welcome to the ConnectWise View Feature Request Forum

Please use this space to share your ideas. 


ConnectWise View gives a knowledgeable expert the ability to connect to a field tech's or customer's mobile device camera. Ultimately, these "experts" will be able to see what's going on and assist the technician/customer without having to travel offsite. 

Below are a few tips and rules for those who wish to participate, please read through them. 


  • Search for an existing improvement or feature request before adding your own. This helps us prevent duplicate entries and track all suggestions. Note, you will probably have to search the community forum beforehand to help prevent duplicates. 
  • If you find a matching request, give it a thumbs up and throw in a comment.
  • If you can't find a request for an item you need, create your own request. Provide as many details as you can, especially regarding possible use cases.


  • No spam, advertising, or self-promotion.
  • No offensive posts, links, or images.
  • Only one request per post.
  • Administrators have the ability to moderate the forums, including editing, deleting, and moving posts. Posts may be deleted for any reason, with or without notification.

If you have questions please email us directly at PM@ScreenConnect.com

Pending Review

ConnectWise View for On-Prem

Jesse Brinson 6 years ago updated by YoDawg 10 months ago 27 3 duplicates

Allow ConnectWise View to be used for on-prem customers.

Considering for Future Release

Add the ability to restrict extension access on a per role basis

Andrew Bayura 5 years ago updated by anonymous (Product Marketing Manager) 4 years ago 6

Add security permissions so very restricted users or possible clients that may be using Control do not have access to the View extension.

Considering for Future Release

Add branding options

anonymous 6 years ago updated by Sean White 5 years ago 1

Per Partner -

It would be great if we can white label the tool (brand it with our logo)

Considering for Future Release

Offer mobile apps for both sides

anonymous 6 years ago updated by Sean White 5 years ago 1

Request is for coordinator and cameraperson app(s) 

Considering for Future Release

Disable Recording / Screen Capture options.

Déric 6 years ago updated by Sean White 5 years ago 1

We have privacy concerns, and would like to restrict the option.

Considering for Future Release

Connectwise Control View - Port Numbers

tim butters 5 years ago updated by anonymous (Product Marketing Manager) 4 years ago 1

The Connectwise Control View module is excellent.

However, our corporate network has a restrictive firewall on all boundaries. We are unable to unblock traffic by means of a URL filter, and will use ports and IP addresses instead. View uses a random port range for communication and makes the product unusable in our scenario.

I'd like to request for the View module to utilize a certain port range. That way we can create exceptions within our firewalls.


Pending Review

dark mode

maxmurray97 2 years ago 0

Would really like to not burn my retinas

Pending Review

Augmented Reality

Stefan Deacon 2 years ago 0

TeamViewer Pilot uses AR so that drawing / tagging on real-world objects can take place.

Pending Review

ConnectWise View reporting

Rebecca P Sargeant 3 years ago updated by Rishikesh Gajul (Product Manager) 3 years ago 0

We love CW View, since it often gives us a visual of the customer's environment and helps us with troubleshooting.  It would be helpful to view reports of CW View usage.  This is an incredible tool that I feel is underutilized, but have no way of confirming that (by tracking usage).