Welcome to the ConnectWise View Feature Request Forum
Please use this space to share your ideas.
Refresher:
ConnectWise View gives a knowledgeable expert the ability to connect to a field tech's or customer's mobile device camera. Ultimately, these "experts" will be able to see what's going on and assist the technician/customer without having to travel offsite.
Below are a few tips and rules for those who wish to participate, please read through them.
Tips
- Search for an existing improvement or feature request before adding your own. This helps us prevent duplicate entries and track all suggestions. Note, you will probably have to search the community forum beforehand to help prevent duplicates.
- If you find a matching request, give it a thumbs up and throw in a comment.
- If you can't find a request for an item you need, create your own request. Provide as many details as you can, especially regarding possible use cases.
Rules
- No spam, advertising, or self-promotion.
- No offensive posts, links, or images.
- Only one request per post.
- Administrators have the ability to moderate the forums, including editing, deleting, and moving posts. Posts may be deleted for any reason, with or without notification.
If you have questions please email us directly at PM@ScreenConnect.com
Organisation, Ticket and New Ticket persistent Alert banners
Please replicate the AutoTask Alerts Banner feature described here: The Organization and Contact Alerts tabs in ConnectWise Manage. These 3 free type text fields (up to 500 characters each) are available to be added to every Organisation, not limited to 5 alerts per MSP db as is currently offered.
These appear in a bright yellow banner that persists when viewing a relevant object type.
ConnectWise View reporting
We love CW View, since it often gives us a visual of the customer's environment and helps us with troubleshooting. It would be helpful to view reports of CW View usage. This is an incredible tool that I feel is underutilized, but have no way of confirming that (by tracking usage).
GPS Metadata/Google Maps API Hook/Plugin
Would be cool to have a GPS Location from those presenting. For example, worker out in the field could stream back what he was seeing at a location and the GPS/GoogleMap location would appear on the right side for the viewer.
ConnectWise View ability to use flashlight on smartphone
Hello Connectwise,
If possible can you develop\provide access to the phone's hardware, more specifically the flashlight as this would be good to highlight issues in dim and darker enviornments.
Thank you
-Andrew
Maintain live stream when cameraperson minimizes browser
Per Partner -
There should be an option in which we can minimize the camera on the phone and still the video will go on.
Add the ability to toggle auto rotate in session
Request is for the ability to toggle auto rotate in session.
Add the ability to communicate in session via chat messages
Request is for both connected peers to communicate via chat messages in session.
23.8.5.8707 does not work anymore on Macosx 10.9.x
After downloading the support-client a mesage is thrown the file is corrupt.
If I download the permanent client, it will install but then wont launch.
In general, the software should be able to work on any verion, or at least most versions of an OS. Like for example Teamviewer. You can AFAIK still download a TV version for W2000, or MacOSX 10.4. It just works.
Is this a bug?
User Survey
Hi,
It would be nice to add a functionality to have user feedback once a connection is finished. It would be nice to be able to customize one or two questions and a comment area and then be able to download a report per user.
Same as this but for us.
Regards,
Edgardo Garcia.
Customer support service by UserEcho
