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Pending Review
View session auditing in Automate and PSA
When a technician launches CW View from the Automate Web Control Center, this should be audited in h_users same as any other technician action. Time of launch, username. Best would be an option to require a technician to supply other metadata like company name and reason for connection.
A similar requirement for CW View launched from Manage would be good, especially if launching from a ticket put in an automatic Note.
Customer support service by UserEcho