Pending Review

View session auditing in Automate and PSA

Ben Gagnon 1 month ago 0

When a technician launches CW View from the Automate Web Control Center, this should be audited in h_users same as any other technician action. Time of launch, username. Best would be an option to require a technician to supply other metadata like company name and reason for connection.

A similar requirement for CW View launched from Manage would be good, especially if launching from a ticket put in an automatic Note.