Welcome to the ConnectWise Access Management Feature Request and Bug Report Portal

Submit feature requests, register bugs, and provide general feedback on ConnectWise Access Management. 


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  • No spam, advertising, or self-promotion. 
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  • Only one request per post. 
  • Administrators have the ability to moderate the forum, including editing, deleting, and moving posts. Post may be deleted for any reason, with or without notification. 

Thank you for sharing your thoughts with us!

+6
Under review

Elevate-As-User rather than Temp Admin

keith osborn 2 years ago updated by sahaka 2 months ago 3

Elevate-As-User rather than Temp Admin similar to how AutoElevate does it. 

This way when an application gets elevated, the user's personal folders (Desktop/My Documents/Downloads/ex...) folders that are user specific are of that user, rather than TempAdmin-56af925c

+3
Under review

Teams notification reason field

Jonathan Atlikhani 1 year ago updated 1 year ago 4

The email notification has a field for the reason entered on the UAC prompt by the user, it would be helpful to have a variable for this in the Teams notification.

Answer

Hi Jonathan -- if provided, the reason will be visible in the teams notification:

+2
Under review

Automatically close CAM tickets if a rule auto approves the elevation request

Matt Morgan 6 months ago 0

It would be nice to have some indication on the ticket that an elevation request was auto approved by a rule when this takes place.  Additionally perhaps automatically close the ticket in Manage so we are not left with manual tasks to perform.

Additionally would it be possible to auto close the ticket if the technician is already connected to the machine and handles the elevation request themselves?

Essentially I only want CAM tickets for requests that initiated from end users where we still need to DO something. But currently the only option is to have a ticket no matter what the scenario is.

+2
Under review

Ability to unlock screen for user who initiated CAM Session on system.

Bill Passmore 10 months ago 0
+2
Under review

Save UNC Credentials

DennisP 12 months ago 0

We often have EXEs from an UNC Path of a Server which is part of an Active Directory. The user itself has rights to access the Path with the EXE, but the created Temp-Admin does not have these rights. It would be nice to save Credentials for a Specific generic Active-Directory User which can be used in the Elevated User Session to gain access to the originally opened file from an UNC-Path. In the actual way the Elevation Prompt is automatically closed but then the user gets directly asked to enter another set of credentials - which should be his own, but they do not get it.

I even tried this article, but the option did not work...

https://learn.microsoft.com/en-us/troubleshoot/windows-client/networking/mapped-drives-not-available-from-elevated-command

+2
Under review

Teams integration customization

Jonathan Atlikhani 1 year ago updated by sahaka 2 months ago 2

We tried the new Teams integration and noticed it now has the justification field but no way to customize it at all. With the previous method of alerting via session trigger, I was able to edit the JSON to remove some info we aren't interested in such as user groups and also added a hyperlink/buttons to scan the certificates and file hashes in VirusTotal -

"https://virustotal.com/gui/file/{GETDATAFIELD(CorrelationEvent.Data, 'CertificateThumbprint'):jsnq}"}}]}},
{{"type":"ActionSet","actions":[{{"type":"Action.OpenUrl","title":"File hash","url":
"https://virustotal.com/gui/file/{GETDATAFIELD(CorrelationEvent.Data, 'FileSha256'):jsnq}"}}]}},

It would be nice if we could customize the new integration option.

+1
Under review

Set Up Table Audit Report

CindyReid 2 years ago 0

Be able to run a report showing what tables were updated including the date and member. Include filter options on table, date by range and members. Ideal would to also show previous value.

+1

elevation request grouping

jtieck 2 years ago updated by Mayfield 2 years ago 3

It would be great if Connectwise auto grouped machines into a folder when they had requested admin elevation. That way we could see who did and approve or deny them much easier than searching for the red dot.

0
Under review

Show file path when the Windows Storage API is invoked when attempting to delete a file as a administrator

ncosta 2 months ago 0

Asio pushing updates out for installed applications. Some apps install an icon onto the public desktop of the workstations, which users are then attempting to delete, sending in a CAM elevation request, generating a ticket, and needing a call back from one of our techs to understand and resolve.

It would be great to allow users to delete any files with the shortcut extension rather than a relatively generic Microsoft Windows program name, "Microsoft WinRT Storage API", which by itself could be any elevated file action -- e.g. moving/deleting/accessing protected files, or some other storage API action.

Adding some kind of extra filter into these requests to be able to identify the particular file action would really help. 

0
Under review

Request for Dedicated iOS Application and Enhanced Mobile Experience for ConnectWise CAM

sahaka 2 months ago 0

The current mobile experience for ConnectWise CAM is suboptimal, leading to frequent cancellations of user requests. Technicians face significant delays when responding to alerts due to the following issues:

  1. Inefficient Workflow:

    • Alerts received via Teams or Slack require multiple steps: tapping the alert link, which opens Safari to the ConnectWise Control instance, followed by logging in through SSO and MFA. This process is time-consuming and often results in the end-user canceling the request before the technician can respond.
  2. Lack of Clear Notifications:

    • Alerts from CAM are indistinguishable from regular messages in Teams or Slack, making it difficult for technicians to prioritize and respond promptly.
  3. Poor User Communication:

    • End-users are not adequately informed about the status of their requests, leading to impatience and cancellations.

Proposed Solutions:

  1. Develop a Dedicated iOS App for ConnectWise CAM:

    • Streamlined Access: An app would allow technicians to receive and respond to alerts directly, bypassing the need for web browsers and reducing login times.
    • Push Notifications: Implementing push notifications would ensure that technicians are immediately aware of new alerts, improving response times.
    • Integrated Workflow: Features such as one-tap approvals or rejections, and quick access to relevant machine information, would enhance efficiency.
  2. Enhance the Existing ConnectWise Control App:

    • Performance Improvements: Optimize the app to reduce load times and improve responsiveness.
    • User Interface Overhaul: Redesign the interface to be more intuitive and user-friendly, minimizing the learning curve for technicians. Right now, except for the components used when connecting to a machine, it is basically a web browser shell
    • Persistent Login Sessions: Implement secure methods to maintain user sessions, reducing the frequency of re-authentication.
  3. Improve Alert Differentiation and User Communication:

    • Distinctive Alerts: Customize notifications in Teams or Slack to clearly indicate CAM alerts, perhaps through unique icons or prefixes.
    • End-User Feedback Mechanism: Provide end-users with real-time updates on the status of their requests, such as a timer indicating that a technician is working on their issue, to reduce cancellations.

Comparative Insight:

AutoElevate, despite its shortcomings, offers a dedicated application that facilitates quicker responses and better communication with end-users. Adopting a similar approach could significantly enhance the technician and end-user experience within the ConnectWise ecosystem.

Conclusion:

Implementing these enhancements would address the current inefficiencies in mobile workflows, improve communication between technicians and end-users, and ultimately lead to higher satisfaction and reduced cancellation rates.