+2
Under review

Automatically close CAM tickets if a rule auto approves the elevation request

Matt Morgan 4 months ago 0

It would be nice to have some indication on the ticket that an elevation request was auto approved by a rule when this takes place.  Additionally perhaps automatically close the ticket in Manage so we are not left with manual tasks to perform.

Additionally would it be possible to auto close the ticket if the technician is already connected to the machine and handles the elevation request themselves?

Essentially I only want CAM tickets for requests that initiated from end users where we still need to DO something. But currently the only option is to have a ticket no matter what the scenario is.