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Where the heck is the 25.4 on-prem installer?

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Andrew Aldridge
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In an unprecedented move you guys have demanded we all update our ScreenConnect servers by 10:00 pm EST tomorrow and here we are still with no installer with which to do that - the chances of any of us in multiple time zone scenarios getting all access clients online in the next 36 hours are already slim enough, and every minute that ticks by without the installer eats into this ridiculously short time scale.

What's the schedule please? I'm trying to rearrange resources and schedules to stand a chance of achieving this but it's impossible without knowing when we can start.

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Katarina Team Member
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New cloud build is starting to roll out and we're hoping the on-prem build will be available very soon!

Here are the release notes for all the changes made:  https://docs.connectwise.com/ScreenConnect_Documentation/ScreenConnect_release_notes/ScreenConnect_2025.4_Release_notes 

Please review those carefully to prepare for some major changes. When we can breathe for a moment we're going to tackle the UX of them all and make them as frictionless as we can.

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nathan levandowski
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on-prem build is released!

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RD1

Well at least that brown trouser moment has passed....for now

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theorichk

The deadline has luckily been extended.

Tonight, Monday, June 9, we received an extension to the required ScreenConnect™ certificate rotation. The new build must be downloaded and installed by Friday, June 13, 2025, 8:00pm EDT (June 14, 12:00am UTC).

The new build is currently in testing. When it is available for deployment, all affected partners will be notified.

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Simon
Quote from Doug Terborg

We are now down to T-minus 23.5 hours to get this ScreenConnect update installed (plus all of our agents), this update which still does not exist, which we were told was in QA at the time of the town hall earlier today.

I'm generally known as a patient person among my peers, but this situation is frankly unacceptable. We were told that our frustration was understood --that may be true. However, there needs to be a way to buy us additional time to get things up-to-date, and it's equally clear there needs to be measures taken to prevent the risk of this situation from recurring.

My understanding is that the only way to buy us time is for the cert authority to give an extension to ConnectWise, but I don't know if that's likely.

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Doug Terborg

We are now down to T-minus 23.5 hours to get this ScreenConnect update installed (plus all of our agents), this update which still does not exist, which we were told was in QA at the time of the town hall earlier today.

I'm generally known as a patient person among my peers, but this situation is frankly unacceptable. We were told that our frustration was understood --that may be true. However, there needs to be a way to buy us additional time to get things up-to-date, and it's equally clear there needs to be measures taken to prevent the risk of this situation from recurring.

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walter cox

Wow - 12 hours since I've downloaded the Automate update, 4.5 hrs after I've installed it on our Automate server, but no on-prem server control patch yet.  What's odd, is that the cloud hosted product continues to show that the update has been applied.

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Andrew Aldridge

I was hoping when it came back up the installer would be there ... alas no such luck.

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RD1
Quote from RD1

I understand that security comes first but not to have any definitive news/schedule when on-prem release is coming is just mind boggling when they set the deadline. Tech support and account manager were useless in assisting; its as if they don't realise the importance on our side of supporting our customers and the implications.

This is certainly not a way of retaining customers

Edit: Genius, SC website goes offline entirely. ConnectWise, the gift that keeps on giving!

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RD1

I understand that security comes first but not to have any definitive news/schedule when on-prem release is coming is just mind boggling when they set the deadline. Tech support and account manager were useless in assisting; its as if they don't realise the importance on our side of supporting our customers and the implications.

This is certainly not a way of retaining customers

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Andrew Aldridge

Thanks for info both. Looking like a late night ahead, those of us outside the US already getting late, it's so hard to plan this with no idea of if we're minutes or hours from release... though I realise it's been a lot worse of a 24 hours already for the developers et al.

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P C

The page in the link above is being updated with all information available including answers to questions asked during the town hall.

https://docs.connectwise.com/ConnectWise_Unified_Product/Information_and_Supportability_Statements/Configuration_Handling_Issue



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