I just installed the 25.4.16 screenconnect for On-Premise. I was previously on 25.2... I just noticed that the connecting user gets a download of a ZIP file instead of an EXE file when Joining with a code. Is that a new intended change? I can't find it in the release notes. Can we change it?
Official Response from Connectwise - 14/07/25
Subject: Re: ConnectWise Case ####### Received Defaulting to Zip file
[...]
I am so sorry about that.
Yes, the exe will be returning in the next patch. It is not quite ready for the cloud instances yet, but once it is ready they will push it asap.
There is not ETA for this update.
[...]
Best Regards,
Willow Flack
Automate Support Team
Anyone here have any knowledge of when cloud instances are going to get this update?
I would be keen to know when the new version is available as this is painful to tell a 70yr old woman how to unzip. If this isn't resolved soon, I'll be forced to move to Bomgar!
FWIW our cloud gives an exe file now
Upgrade process for cloud is underway over next few days I believe
I am glad to report that Version 25.4.25.9314 is now rolling out in the cloud, so the zip file is gone. I can speak for the entire ScreenConnect team when I say that we appreciate your patience; this was always intended as a stop gap fix while we could work on a more permanent solution.
The auto upgrades will take several days to hit each instance, so if you want to manually upgrade your cloud instance you can follow these instructions
Upgrade a cloud instance - ConnectWise
I am glad to report that Version 25.4.25.9314 is now rolling out in the cloud, so the zip file is gone. I can speak for the entire ScreenConnect team when I say that we appreciate your patience; this was always intended as a stop gap fix while we could work on a more permanent solution.
The auto upgrades will take several days to hit each instance, so if you want to manually upgrade your cloud instance you can follow these instructions
Upgrade a cloud instance - ConnectWise