New update for ScreenConnect removed the option to hide top bar/banner. This is not acceptable since we have 100s of Point Of Sale devices that are touchscreen and not being able to hide is causing tons of issues
Expend sometime with CW Chat and they didn't know about the change, had to spell it out for them, keep telling me to Hide the option even though I told them 3 times in chat it's permanently disable
We have made significant changes to this implementation in our upcoming 25.7 release.
-The banner is now only visible on the Guest side
-The banner does not interfere with the host; if something is behind the banner, the host will not be blocked from clicking through
Upcoming changes will add a Dismiss button so the guest can hide the banner if they choose, and we will improve discovery that the banner can be moved.
We are planning some changes in this area, but moving forward, this banner will be present whenever a host is connected to a user session.
The option we are exploring is to draw it on a layer where it's not visibile to the host. Stay tuned for more on this.
We have made significant changes to this implementation in our upcoming 25.7 release.
-The banner is now only visible on the Guest side
-The banner does not interfere with the host; if something is behind the banner, the host will not be blocked from clicking through
Upcoming changes will add a Dismiss button so the guest can hide the banner if they choose, and we will improve discovery that the banner can be moved.
I have a sales call scheduled with NinjaOne tomorrow. I'm not sure if they have all the features that I'm looking for, but I'll let you know how it goes.
We have just signed up to Ninja. The demo showed it as fully brandable and has a backstage feature, but the sales model is different. We have it on per device and not per agent now.
When our annual ScreenConnect renewal comes round if we don’t have the features restored that we need then we won’t be renewing.
it is ridiculous that paying customers are being punished because management are unable to tackle the real issues at hand.
What vendor are you planning to go to and anybody else that reads this? Just curious what vendor people are switching to so we can keep that in mind in the future.
I have a sales call scheduled with NinjaOne tomorrow. I'm not sure if they have all the features that I'm looking for, but I'll let you know how it goes.
I have been a ScreenConnect user for a decade, and I have absolutely loved it in the past. But the changes they've forced on us in the past few months have made me search for an alternative. I am a Linux user and a lot of the client machines I install SC on are Linux too. Now that these changes have been made, the stupid icon shows up 3 different places on the PopOS desktop, for example. One in the top right corner task bar, one on the dock and one in the top left corner of the desktop, none of which can be removed. That's not to mention the stupid banner that cannot be hidden. On top of that, and here's the biggest issue I have, you guys removed the "run" option when launching a session in Linux. I normally would use IcedTea with JRE17 to launch a session, but I can't do that anymore. The option isn't even there. So my workflow has COMPLETELY changed. I can no longer help out customers using my Arch Linux laptop, instead I have to boot into Windows now. The changes you guys have made have really screwed over your customers. I've been holding off switching away from SC for a few months now, thinking that you guys would change things back, but I'm pretty convinced that's never going to happen now. You guys made drastic changes to your platform with NO REGARD for your paying customers. Not only is my Linux desktop plastered with the SC logo everywhere now, but I can't even use it to manage other customer devices. Way to go ScreenConnect. You should write a book on how to lose loyal customers. You definitely lost this one.
That's good news. Will the bug fix be in the next latest stable version after 25.6.9.9400?
It will be in 25.7 which is the current preview release.
As of today, the option to hide the banner has been removed. That banner is a pain; it covers part of the user's screen so I'm continually having to drag it out of the way while I'm working. I also sometimes am asked by a customer's management to review a user's workstation for policy violations or watch what a user is doing. The customer doesn't want the end user to know this is happening. PLEASE revisit this policy and allow the banner AND the notification popup to be hidden.
We have serious concerns over the recent changes in ScreenConnect that have removed the ability to hide the connection banner and the system tray icon in Remote Access sessions.
These visibility controls were critical for our deployment. We use ScreenConnect in a tightly controlled, enterprise-managed environment. The ability to suppress the banner and icon was essential to our workflow, particularly for performing maintenance, silent updates, and classroom technology support where non-disruptive access is a requirement.
These changes negatively impact the functionality we’ve come to rely on and fundamentally reduce the value of the product for our use case.
Reconsider this change and restore the ability to suppress the connection banner and tray icon, at the very least, for customers using enterprise or paid versions of the software who can affirm proper use in managed deployments.
Please advise if a rollback is being considered. This is an important issue for us, and we’ll need to reevaluate our continued use of the platform if this restriction remains in place.