We use SC extensively—every day, all day—and it’s become an essential tool in our workflow. Unfortunately, the copy-and-paste functionality has recently started causing significant issues. While this problem is relatively new for us, discussions in the forums suggest it may have been a long-standing concern.
Is there a plan to address this issue? Or are we facing the possibility that SC may no longer meet our needs?
We are still experiencing copy and paste issues with 26.4.3.9662. Host and guests are on the same version. The session will become unresponsive, will paste old data, paste nothing or copy nothing.
Recycling of the ScreenConnect service and restarting explorer.exe temporarily fixes the issue.
While I can give you no guarantees (and do not work for Connectwise, 26.5.1.9678 was released this past week; I would recommend making a snapshot of your ScreenConnect server (or other backup) and then upgrading and testing with the newer version.
We are still experiencing copy and paste issues with 26.4.3.9662. Host and guests are on the same version. The session will become unresponsive, will paste old data, paste nothing or copy nothing.
Recycling of the ScreenConnect service and restarting explorer.exe temporarily fixes the issue.
Release 26.3.11.9650
Still having issues from a Mac remotely controlling a Windows PC when attempting to copy anything with an image to the clipboard. (Snipit Tool, or application based screen capture) Text based copy (including entire cells in Excel) are no longer causing the session to crash resulting in a locked screen on the target Windows PC.
We are close to a fix, but any image sent to the clipboard is still crashing the session.
Hopefully the SC dev team can bring this one home once and for all, as it has caused a ton of pain to customers.
Please make sure you’re running version 26.3.11, and that both the host and guest clients are fully up to date.
This release resolves the vast majority of issues where copy/paste was failing or causing instability with the host or client.
ScreenConnect 26.3 / ScreenConnect
We’re still seeing a small number of cases where some devices experience intermittent crashes, but these are occurring far less frequently than in previous versions. We’re actively investigating the remaining issues.
If you continue to run into problems, it would be very helpful if you could include the following details when reporting:
Thx!
Sean
ScreenConnect just crashed for me while doing copy-paste of text, also crashing Excel while I was pasting it into the Excel file I was working on (that I had previously saved), and nearly destroying half a morning's work (I was fortunate to recover the file, but it took some real work). This fix cannot come soon enough; the product is working better than when it was, but when it fails, it seems to fail at the Murphy's Law worst-possible-moment.
Copy and Paste become a problem after a Screenconnect security issue involving Copy and Paste a few years ago. At first it only affected copying out of Microsoft Office programs. You would have to use the send keyboard keystrokes button to copy it. It was not supposed to be a forever problem but you know how that goes. Over the last few years, it has morphed into multiple problems such as copying to the session from any application will cause the session receiving app to lock up, you have to wait a few minutes before it starts responding again. And it does not matter what creative way you paste the data, the result is the same. It's not every time but happens frequently and when you can least afford to wait (or so it seems with me)
Everyone,
We are working through the clipboard issues and will begin releasing the fixes in our next releases.
26.3
This build is in Canary (stable cloud expected next week) and has the following fixes:
1) Copy/Paste of many special and non-English language characters through sessions are pasted as ? symbols
2) Clipboard copy/paste with Share Clipboard enabled in two or more active Host clients fails
The following fixes are planned for 26.4 pending testing (this will be available as a Canary build next week.
1) Mac to Windows connection disconnects briefly when using the snipping tool on the remote Windows machine
2) Pasting copied folder and subfolders using Windows Clipboard fails (small chance we can sneak this in 26.3)
3) When connected to a Mac guest and Windows Guest, repeated CTRL+C operations can cause a failure in the Mac guest client
Please let me know if there are any additional issues here that may be missing.
Thanks!
Sean
edit: Update status of copy/paste folder
Still copy paste errors on our side.
If we click on a drop-down Menu in a Remote-Session the session crashes. (especially in Backstage sessions its a 100% crash).
drag and drop still keeps crashing in some cases.
special characters for German/Italian language keep freezing or crashing the remote session.
While I can give you no guarantees (and do not work for Connectwise, 26.5.1.9678 was released this past week; I would recommend making a snapshot of your ScreenConnect server (or other backup) and then upgrading and testing with the newer version.
What's the cause of the delay on resolution for the copy paste functionality between the host and client?
Could you remind me how to trigger and would enabling the debug / extra options for SC program on machines used for troubleshooting help?