For the past seven days, hosts running on Windows 7 or older have been unreachable.
Specifically, the process is running, the service is active, and the agent responds to commands, but no image is displayed upon connection. This issue is caused by the latest host client being installed. If the new version is uninstalled and an older version is installed instead, the connection works normally and the image is displayed correctly.
Since this is only a problem of the client, I do not see any risk in using an older client. The client only connects to the designated server.
The canned post that support of older systems is not guarateed is lame, since everything is fine with an older client. The Servers system should simply be able to host more then one version of the client per platform giving you the option to install an agent for macosx up to 10.9, after 10.9, windows up to7, after seven.
Is your instance hosted in ScreenConnect cloud (your site URL would be something like (mycompany.screenconnect.com), or are you self-hosted?
My instance is cloud hosted
For those in the cloud who have updated to 26.1.22, have there been any changes on some of the devices? The engineering team is working diligently on this issue but have noticed that some flavors of Windows 7 are working, while others are not.
If you have any devices from this era that are working, please let us know the exact version and build and edition of Windows 7 (ie: 6.1.7600)
How to update your cloud instance:
Upgrade a cloud instance - ConnectWise
Thanks everyone!
For those in the cloud who have updated to 26.1.22, have there been any changes on some of the devices? The engineering team is working diligently on this issue but have noticed that some flavors of Windows 7 are working, while others are not.
If you have any devices from this era that are working, please let us know the exact version and build and edition of Windows 7 (ie: 6.1.7600)
How to update your cloud instance:
Upgrade a cloud instance - ConnectWise
Thanks everyone!
We have a Microsoft Corporation, Microsoft Windows XP Professional (5.1.2600) (en-US) where the Remote-Screen works at least for a short period of time.
Most W7 are on this version and dont work: Microsoft Corporation, Microsoft Windows Embedded Standard (6.1.7601)
Most 2003 server Versions 5.2.3790 are fine, with one exeption: one of these has the Terminal-Server role installed. This one only shows the black screen.
For those in the cloud who have updated to 26.1.22, have there been any changes on some of the devices? The engineering team is working diligently on this issue but have noticed that some flavors of Windows 7 are working, while others are not.
If you have any devices from this era that are working, please let us know the exact version and build and edition of Windows 7 (ie: 6.1.7600)
How to update your cloud instance:
Upgrade a cloud instance - ConnectWise
Thanks everyone!
We have many old XP HMI pc's that we support using Screenconnect and that have been working for all these years. But when I login to them with the new version of 26.1.22 I still see gray screens. Ended up having to reinstall older versions of the Screenconnect on them and then they work.
A new cloud release is available as a Preview which contains fixes for Windows 7/2008 as well as the clipboard crash.
ScreenConnect 26.1 / ScreenConnect
Please let us know if you experience either of these issues after upgrading to version 26.1.24.x
A new cloud release is available as a Preview which contains fixes for Windows 7/2008 as well as the clipboard crash.
ScreenConnect 26.1 / ScreenConnect
Please let us know if you experience either of these issues after upgrading to version 26.1.24.x
We are a on-premises location so hopefully you would be issuing a preview release for that as well..
We are a on-premises location so hopefully you would be issuing a preview release for that as well..
We are still working on the on-premise build, I'll post in here as soon as it's available.
Just as a note, they state in the latest release that 7 and 2008 black screen issue is fixed but I just updated to 26.1.22.9573 and am still noticing this issue.
Not sure if it's worth downgrading while there's the potential exploit for versions under 26.1.
Edit: This does fix Windows 7 Ultimate devices, but the issue remains on Windows 7 Professional.
I am still seeing the issue on Server 2008 Standard and Datacenter.
Is your instance hosted in ScreenConnect cloud (your site URL would be something like (mycompany.screenconnect.com), or are you self-hosted?