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Clients can't connect after upgrade to 26.1.25.9592

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duwayne engelhardt
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After upgrading to 26.1.25.9592 on premises, access clients cannot be reached.  Clients do not upgrade as before.  Even a manually upgraded installer fails to connect to server.  Server's firewall is off and even local clients cannot connect.

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duwayne engelhardt

My side Status:  Waiting to retry...  An error occurred connecting to your session.  This will wait a few seconds before trying again.  Error: 

Session never connects.

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duwayne engelhardt

Attempts to Build Access file gets:

Server Error in '/' Application.

Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="Off"/>
    </system.web>
</configuration>

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
    </system.web>
</configuration>
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KyleS

After running the new version update and copying over your files, did you go to the control panel --> Programs and Features --> and run a repair on ScreenConnect and have the same issue?

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duwayne engelhardt

Yes - same result.  

I have at least one client that did update the client app, but the server is still showing it with the 25.7 version.  Still will not join though.

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Sean White Team Member

The best option is to contact our support team here:
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