Users assigned to a role unable to see services for machine
Hello, I have spoken to a member of your team on live chat about users assigned to a role not being able to see the services on a machine. He mentioned that they need the RunCommandOutsideSession to be able to see the service & start, stop & restart them but the users have that permission assigned & are still unable to see them. So your agent requested that I log a feature request.
Unmesh P
With the current permissions are the users not
able to start of stop the services .
05/06/2026 02:54 PM GMT
You
No they can only see this
image (1).png
Unmesh P
Thank you please stay connected.
05/06/2026 02:59 PM GMT
Unmesh P
The users should have this permission
RunCommandOutsideSession that is all .
05/06/2026 03:00 PM GMT
You
Hmmm they have that applied to them
05/06/2026 03:02 PM GMT
Unmesh P
Unmesh P
In that case if this permissions are applied and
still it is not working then this would be feature
request and you may place this request on this
link
Thank you.
Hi Andrew
This is probably a license or extension issue. Here is the doc for the extension that provides that functionality: Remote Diagnostics Toolkit - ConnectWise. Make sure the extension is installed, the permission is added for the user, and you have the proper licensing. RDT actions are only available in the PREMIUM or ACCESS license: Pricing Plans | ScreenConnect. If you verify these three things and you're still running into problems, please reach out to the support team at help@screenconnect.com.