Stable update v26.6.7.9764?
After checking the ScreenConnect Output Stream page, I noticed that ScreenConnect v26.6.7.9764 was marked as stable over three weeks ago. However, when I go to the download page and enter my license key, the latest version available is still ScreenConnect_26.6.6.9747_Release.msi, as of October 20, 2026.
By delaying stable updates for on-premises users for this long, aren't you putting our servers and our clients at greater risk of cyberattacks? With remote access software being such a high-value target for hackers, these delays raise serious security concerns.
Thanks for raising the question!
Our release process for Cloud and on-premises deployments is staged as described here: ScreenConnect Release stages.
When a version reaches a Stable designation, we first perform a gradual rollout within our Cloud environments so we can closely monitor real-world performance, reliability, and any unexpected or anomalous behavior that may not surface during testing. This approach allows us to identify and address issues before broadly distributing the release to the wider on-premises install base.
While that can create a delay between a version being marked stable and its availability for all on-premises customers, the goal is actually risk reduction. A slower rollout helps ensure we're minimizing the risk of introducing stability, performance, or operational issues into partner hosted environments.
That said, we recognize that visibility into release timing is important and that seeing different versions across release channels can be confusing. We appreciate the feedback and will continue looking for ways to provide more transparency around rollout status and availability timelines.