I have to agree that "Control" is a poor choice. I would have preferred they call it "Connect" if anything but that sounds redundant in combination "Connectwise Connect". Maybe "RemoteWise" or "SupportWise" or "AssistWise" and in small print "by ConnectWise".

This is the one thing I miss from LMI. I liked the secondary auth using the Windows admin credentials that were always different from the LMI account credentials. I too worry about unfettered access to my client's systems should my self-hosted SC instance get hacked. I already use 2FA for login but that doesn't help much if a direct vulnerability is found in SC and exploited. Please add the feature as an optional one that can be turned on and by default allow any admin level account on the host to be used automatically.