I had an hour long phone conversation with two developers over a year ago, and gave them several ideas on how to improve the iOS app. Nothing has changed since that time. I still have to drag a mouse around on the remote system’s screen. I still have to manually turn on the keyboard to issue keyboard commands, and then watch the keyboard get automatically turned off if I click somewhere else on the remote screen. I can’t tell you how many times I’ve been typing away after activating the keyboard, only to find it’s been turned off without any valid reason.

I wish ConnectWise would spend some time working on this app. I use it often from my iPad when I haven’t yet started my computer. Unfortunately, I usually resort to starting my computer because the app is so darn difficult to use.

I should have been clearer. I had worked with a tech on this and another issue, and he suggested I enter this as a feature request. I subconsciously assumed that because he understood what I meant, everyone else would understand too.

Thank for the nudge to explain better.

Alex - I refer to the Update Guest Info link that appears below the screen view thumbnail of any Access machine.

I agree with Zanthexter. Splashtop is much more useful than CWC on a mobile device. In fact, I have stopped using CWC when I have to do more than a quick check on a remote device. Splashtop has:

1. Ability to respond to touchscreen, whereas CWC only moves the mouse to the screen location that was tapped, and then I have to tap a mouse button to make anything happen.

2. Ability to implement right-click with a long tap

3. Seamlessly switch between mouse and keyboard, where CWC require a mouse action to get to a screen location, and then, a tap on the keyboard icon to activate the keyboard. Think about this. If I have to tap a text box and enter data, I must either drag the mouse to text box and tap, or tap the text box and then tap the left mouse button after it moves to the text box. I then have to tap the keyboard icon to actually enter data. With Splash, I imply tap the text box and begin typing.

4. Ability to use computer function keys, a Start button, and customized key combinations.

CWC is superior to Splashtop in many ways, but mobile device usage is not one of them. You are seriously very far behind current mobile technology and are behind other applications when it comes to mobile platform useability.

Sorry Max, track mode does not seem similar - I still have to drag a mouse around on the screen. Splashtop's app does not require using a mouse at all. Example - if there's a list of computers on a remote screen and I need to select one on the list, all I do is tap that computer's row. Or, if I'm connected a to a remote computer and need to Run Word from the computer's desktop, all I have to do is double tap the Word icon on the remote computer desktop with my finger or stylus. With your implementation, I have to drag a virtual or track pad mouse to the icon and then implement you double tap methodology. it's the mouse dragging that's the problem.

This has been under development for two years? Is that correct?

Splashtop remote software is far ahead of you on this.Their iOS app acts like a touch screen app. A tap is the same as a click, a long tap is the same as a right-click, and they have other gestures. There's no dragging a mouse around an iPad screen.

Even better, I can switch seamlessly between mouse and keyboard options. I can click a link that opens a dialog box, for example, and immediately begin typing without having to tap an icon to activate the keyboard.

And even better than that, they have implemented a Windows key, so that I can do things like Win+R to open the run dialog box on a remote computer. I think they even let me create my own, custom shortcuts - haven't fully explored that yet., etc.