What would really be nice is the ability to customize the client menu via config files.  While I understand that keyboard shortcuts can help I think it would still be greatly beneficial if administrators could highly customize the menu (potentially even removing items).  I personally don't use half of the menu items, but very frequently use a select few commands.  If I had the option, I would configure around 5 commands as top level buttons and have all the other stuff grouped as nested sections under the last button.

ConnectWise's silence on this issue is deafening.  I have yet to see one single logical reason put forth on why it is beneficial for customers that ConnectWise must review and approve private extensions that can only run in a private on-premise install.  Of course it makes sense for public extensions and for cloud-hosted deployments, but not for private extensions.  Please listen to your on-premise customers, especially those that you obtained through buying ScreenConnect.

Please address this ASAP.  Many server systems are headless and it's quite frankly ridiculous that the default resolution is 800x600.  Many dialog windows won't even fit in that space anymore.