Your comments
I second this, seems to be a huge oversight in what is a very well refined product!
I don't like control as I often confuse it with Automate, ScreenConnect was a very clear name that it's a tool to connect to the screen. Would suggest a name like 'Remote' 'Assist' or 'Viewer' - Or just back to ScrennConnect
Customer support service by UserEcho
Great to be heard out ConnectWise!