Your comments

We've always liked to be transparent, so we'll try to be better about adding a brief note when we close issues with a high number of votes in the future.

As a product feature, there wasn't a clean way to implement this specific ask. We discussed it multiple times and determined it wasn't a good fit. Our conversations led to improvements, like the introduction of the security toolkit which simplifies HTTP-HTTPS redirect, but a Let's Encrypt integration would have been very hard to maintain and a hack at best.

When feature requests like this come up, we tend to leave them open hoping that advances by the vendors, new tech, and sometimes team bandwidth will allow for them to be completed in the future. We perform internal check ins on most of these issues every 3 to 6 months, but sometimes issues get cut to make way for higher priorities.

Recently, we've prioritized advances in the performance of the session manager, relay, and the router to allow for better performance and scalability. We've also been looking at long time asks that will make the product more human for users, so they discover some of the power user features inside of the product. This of course is outside of the work to stay vigilant in our security posture and squash bugs.


Thank you all for your feedback, it is heard and appreciated.


Sean White

Senior Product Manager


We will be releasing an updated permission specifically for Backstage in early q4. Currently to disable the Backstage feature, remove the SwitchLogonSession permission from a user's role.

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Administration_page/Security_page/Define_user_roles_and_permissions/List_of_role-based_security_permissions

Hey there! Cody is correct, the next plan for the security events are to make them reportable (will be available soon). We will then work on adding security events to our Triggers, which is slated for later in Q3.

Thank you for the request, we are exploring this as a future feature in Control, but do not have an ETA at this time.