Your comments
I understand that having a secondary admin with their own Yubikey provides some redundancy, not only with regards to the hardware key but also in case someone gets hit by a bus.
But ALSO having a backup Yubikey in a locked, safe location somewhere brings extra convenience and does not compromise security.
Having a second admin account for the same user with a backup Yubikey is a hacky workaround. Many other services (Google, GoDaddy, Lastpass, AOL) have this capability. There is no reason why Connectwise can't do this.
Customer support service by UserEcho
I'd like to add that what was considered to be a "large" file six years ago when this suggestion was added is probably no longer considered a large file by 2022 standards. Internet speeds have increased dramatically since then. The remote connection is sluggish and slow even for small file transfers.