Your comments
Will this only be for session-based access or will you be supporting unattended access?
it's Samsung.
If the device reboots, the control wont work until someone open the app, and you click join they have to click "start now". Thats not unattended access.
So you need to fix so that the control-app runs a service which start automatically on boot.
This works with teamviewer however.
We have Connectwise Control and had it for many years, but now considering to switch to something else due to this..
Unattended Access is totally broken for mobile devices, and seems like they are not even working on it since it has been like this for years..
Customer support service by UserEcho
It does not work. The service wont start automatically after reboot, and you cant join "unattended" withouth a user clicking "Start now". Thats not unattended.