Default Simple Code functionality back.

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Since the upgrade creating a simple support session for clients has become significantly more involved.


The Process:

Click Create

Type Simple Code

Click Start


New Process:

Click Create

Type Session Name

Click Code Actions

Click Change Code to Name

Click Join


While five steps is only two more steps than three. When supporting hundreds of customers on a daily basis these additional steps add up to more time spent.

I am sure you have the best intentions for your upgrade and I understand you have many different companies using your system in many different ways. For our company we create ad-hoc sessions for each customer and used the simple code method to make the name of the session the name of the customer. Making it easy for our support staff as well as easy for our customers to join.


Having a setting or configuration that automatically makes the code the same as the session should help resolve my issue and should be very helpful to your other customers.





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anonymous
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Quote from cjmny

An update on this issue would be great.

We are still actively working on the issue that's preventing extensions from being published. I will follow-up with you through email with more details. 


Once the issue has been resolved, I will publicly announce so in this thread.


Thank you all for your patience.  

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anonymous

Hey guys,

We are going to release an extension that can be used to set the default session mode to public and it'll also contain the ability to immediately join the session after creation. I expect it'll be live in the next day or so. 


Regarding simple code, we are in the process of figuring out the best way to reduce the steps needed to switch from secure code.  

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joel

Thanks for the response Kirsten!

I am still rather confused however that you have to figure out how to get functionality back that we had 2 years ago

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cjmny

Is there any further update on this issue?

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joel
Quote from anonymous

Hey guys,

We are going to release an extension that can be used to set the default session mode to public and it'll also contain the ability to immediately join the session after creation. I expect it'll be live in the next day or so. 


Regarding simple code, we are in the process of figuring out the best way to reduce the steps needed to switch from secure code.  

i might be blind but i haven't been able to find any extention Kirsten.

Please tell me what to look for!

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anonymous
Quote from joel

i might be blind but i haven't been able to find any extention Kirsten.

Please tell me what to look for!

Hi Joel,

To install the extension you'll have to navigate to the Extensions page under the Administration section and select the "Browse Online Extensions" at the top of the page. 


Visit the page linked below for additional information. 

http://forum.screenconnect.com/yaf_postst10694_Extension--Legacy-Public-Session-Creation-v1-0-1.aspx

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joel
Quote from anonymous

Hi Joel,

To install the extension you'll have to navigate to the Extensions page under the Administration section and select the "Browse Online Extensions" at the top of the page. 


Visit the page linked below for additional information. 

http://forum.screenconnect.com/yaf_postst10694_Extension--Legacy-Public-Session-Creation-v1-0-1.aspx

Ah ok,
I just installed that and unfortunately that doesn't really do anything to the workflow.
Now instead of having the option to "change code to name" I am forced to type the code myself. Sorry but keypresses count as clicks too.
How hard is it to add a default tickbox for this? Just have it standard set to "set code to name" and give the user the option to untick this and create their own code?

I personally would take this even further and have a default name (and code) hat the admin can set.

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cjmny
Quote from joel

Ah ok,
I just installed that and unfortunately that doesn't really do anything to the workflow.
Now instead of having the option to "change code to name" I am forced to type the code myself. Sorry but keypresses count as clicks too.
How hard is it to add a default tickbox for this? Just have it standard set to "set code to name" and give the user the option to untick this and create their own code?

I personally would take this even further and have a default name (and code) hat the admin can set.

The extension would be 100x more efficient with the option to just enter the session name, then copy the session name to the join code.  Which would essentially give us the old functionality back.

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joel
Quote from cjmny

The extension would be 100x more efficient with the option to just enter the session name, then copy the session name to the join code.  Which would essentially give us the old functionality back.

yup pretty much what i was saying. (and then to make it real easy have an option to make that session name & code default. I usually just use the same name and code but do NOT want it to be a public session)

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anonymous
Quote from joel

yup pretty much what i was saying. (and then to make it real easy have an option to make that session name & code default. I usually just use the same name and code but do NOT want it to be a public session)

So we did exactly that, we added the option to make the session code = the session name. The update hasn't been pushed out just yet, but it will be available shortly. 

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joel
Quote from anonymous

So we did exactly that, we added the option to make the session code = the session name. The update hasn't been pushed out just yet, but it will be available shortly. 

great, looking dorward to that change!

(now just to have a default nam/code option)

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