From CW-7637203:
Would like to customize the temp location where "As of version 5.5, when you run a tool from the shared toolbox, the tool will be downloaded to a temporary folder on the guests machine. When the session has ended, ScreenConnect attempts to delete the downloaded tool from the temporary folder."
I haven't seen anything else like this but we are utilizing antivirus with script control features, Which basically blocks any/all scripts that we don't allow.
That being said the only way we can whitelist at this time is based on the working directory, And it appears they are running out of the windows temp dir, Is there any way this can be changed to have the scripts run out of an alternate directory? I have a couple of plugins installed but sometimes when I first connect into a session it triggers the script control and I'm not sure what is running. but its basically 20170313xxxxxxxxx_temp.vbs is the formatting of the files that run, or try to I should say.
Same goes with when we attempt to convert screen recordings on the SC server, it runs a script to do it and script control blocks it and there is no way we can whitelist it other than disable script control or allow everything through the windows temp dir which is just a terrible idea.
We would like a way to choose where the files are downloaded when using the Shared Toolbox.
Currently it is default to My Docs on the user's profile.
Looking to either specify a location when downloading or be able to change the default download location.
After 9 years of "consideration for future release", we're still needing this.
Hundreds of our users have our admin tools sent through the ScreenConnect toolbox in their OneDrive online archives. Surely it can't be that difficult to change the path the client uses from %USERPROFILE%\Documents to c:\temp or something similar...
+1 to this. The temp folder path is not consistent between endpoints in backstage and is causing issues for us. This would be fixed if we could choose the temp location.
For some it sends it to "C:\Windows\SystemTemp\ScreenConnect\24.3.6.9056\Temp".
For others it sends it to "C:\Windows\System32\config\systemprofile\Documents\Screen Connect Remote Control\Temp".
You cannot run 32bit programs from within System32, so on half of our endpoints we cannot use 32bit programs from the shared toolbox.
This does not seem to line up with documentation either Shared toolbox - ConnectWise.
Any update on this? We use OneDrive for business and when running anything from toolbox it still copies over to C:\users\[user]\Documents\ and on completion OneDrive syncs the supposedly temporary file back to the cloud. Causes some hangups and I reckon there are users out there with a ton of wasted space in these folders.
I believe this option is available now, if you navigate to Admin > Advanced > Application Configuration > Other settings. Scroll down to "Directory settings" I hope this helps
You may need the "Advanced configuration editor" from the extension marketplace in order to see those config settings
That is a good idea Kunta, however that is not a solution when running scripts and importing registry entries that only affect the current user. The backstage user is not the current user.
You have to run the tool on the user's screen, and ever time you do, the user automatically gets their very own copy of your IT script/tool, backed up to the cloud so they can access it whenever and wherever they like.
This is really bad. Please give us the ability to configure where files from the toolbox are stored locally when ran, or at the very least change it from the user's documents folder. Why it's there in the first place is the result of a very poor decision.
Good idea Kunta Kinke! If you work mostly on backstage as I do. The path for downloaded files/programs on user: System (Backstage) is c:\Windows\Temp. So nobody will go exclusively to sniff around in that folder, even then, you could easily apply temp cleaning after you are done with you job. Thanks for the idea! That help me a lot!
I’m wondering if there might be a way around this, and I'd like to open a conversation here.
But I need answer to this question: Where a tool/program from Toolbox is downloaded using Backstage?
I know I'm using System credential in Backstage (that actually is not a user/credential per se, so its folders are not in C:\Users). ;)
Our biggest issue here is if we wanted to leverage any of our internal scripts rather than just portable apps we need to be able to change this. Since many of our clients have their profiles redirected to OneDrive, our clients can go into their recyclebin and undelete anything we use from the toolbox and if it's our in-house code, be able to get all of our scripting that we consider to be intellectual property.
**** THIS. This is why this path in ScreenConnect needs to be configurable.
Not being able to change this feels like such an oversight. Documents is frequently redirected to the user's OneDrive. I really don't want random exe files syncing in and out of OneDrive like that.
I find that using the ToolBox and getting the programs to download in the User Document folder is not the correct place. Can we have a feature to us a customer location.
For example all our tech us a folder C:\TechTools\ I would like to move it so if a Tech uses the ToolBox is goes to this location.