chat transcript as an email after a session

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  • updated
  • Completed

Please Provide the option of Chat transcript after the remote session 

Duplicates 2
Chat Log Save/Retrieve/Append Function

Would be great to allow the Guest to save the chat log, and/or append to an already saved chat log, at any point during a session.  Currently, if the connection is lost for any reason, the chat log disappears and is difficult, maybe impossible, for the Guest to retrieve.  Having the ability to save and retrieve the log and then append on to it, would solve the problem.

Chat Log Print Function

We desperately need the ability to print the chat log from either the guest or host side

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anonymous
  • Started

Hi Nirav, would did you envision the chat transcript being sent to the host, quest, or both? We actually have a V1 of this already in progress, as an extension. 

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EBell

I vote for options to configure accordingly: host, guest, both, other - enter email.

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Val

What is the status of this?

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anonymous
  • Completed

Hey All,

Chat Transcript is live in the Extension Marketplace! Here's a glimpse of it.

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EBell

Awesome! Is this available for self-hosted instances as well as I'm not seeing it in the Marketplace?

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anonymous
Quote from EBell

Awesome! Is this available for self-hosted instances as well as I'm not seeing it in the Marketplace?

Sorry for the late response. I jumped the gun earlier, but it is now available to everyone (cloud and on-prem) in the marketplace. 



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