Users do not read. Period. They just click on the "Run" image that is displayed on the instructions page. Please add a GIANT, obvious arrow pointing to where they need to click to actually open and run the download. I use this program at least 20 times a day, and this would save me hours of explanation and confusion from users who don't read the instructions page.
Thank you!
Updates are rolling, but you can manually update. Here's a doc to help you out:
Please keep in mind this will momentarily take down your instance. Instances could take a couple of minutes to come back online depending on their size. You may want to start your update off peak hours, jic.
Hi Oli,
6.7 is stable, and the join dialog images have been updated.
The request to have the Guest Download Assistance extension work in Edge is being reviewed by our Extension Development team.
I guess that'll be why I haven't seen the change. Why hasn't my cloud hosted package updated yet then please?
Hi Oli,
6.7 is stable, and the join dialog images have been updated.
The request to have the Guest Download Assistance extension work in Edge is being reviewed by our Extension Development team.
Hi Oli,
Our dev team is going to see what can be done to extend support to IE and Edge. The images displayed will be updated to appear less realistic, see example below.
This change is scheduled.
Is your Control server hosted locally? If so, you can edit the images to overlay "Sample" or rename files so they don't appear.
C:\Program Files (x86)\ScreenConnect\Images
That would be perfect!!! My server is not hosted locally unfortunately. Do you have an ETA for this change?
Is this still under review? I have no idea why there should be the huge example in the middle of the screen. I don't have a single customer that DOESN'T click on it and ask why nothing is happening. Please just remove the image.
Hi Oli,
Our dev team is going to see what can be done to extend support to IE and Edge. The images displayed will be updated to appear less realistic, see example below.
This change is scheduled.
Is your Control server hosted locally? If so, you can edit the images to overlay "Sample" or rename files so they don't appear.
C:\Program Files (x86)\ScreenConnect\Images
Updates are rolling, but you can manually update. Here's a doc to help you out:
https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Cloud_management_portal/Instances_page/Upgrade_a_cloud_instance
Please keep in mind this will momentarily take down your instance. Instances could take a couple of minutes to come back online depending on their size. You may want to start your update off peak hours, jic.
Perfect. Thank you.