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Option to Auto-Consent if at the Lock/Login Screen

jeremy awecomm

7 years ago
updated 8 months ago
Closed

We have the option enabled that allows us to bypass the consent requirement if there are no user processes running. This works as long as no one is logged in to the console session of the server. However, if anyone forgets to log off of a server and disconnects from the Control session, we have no way back into the server.

We would like an option to bypass the consent requirement for servers that are at the lock screen or login screen regardless of whether there are active RDP sessions or a locked console session still logged on.

In the future, if you release a feature allow us to create and connect to new RDP sessions, we would like this feature to extend to those disconnected RDP sessions as well so we can reconnect to them without being prompted for consent through Control (only needing to provide Windows credentials to log in).

Pinned replies

Sean White Team Member

8 months ago
Answer
Closed

Here are the options available
Automatically grant consent if no user process is running - ConnectWise
Automatically grant consent after a countdown - ConnectWise

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Sean White Team Member

8 months ago
Answer
Closed

Here are the options available
Automatically grant consent if no user process is running - ConnectWise
Automatically grant consent after a countdown - ConnectWise

Link

B Taylor

8 months ago

Also really would like to see this feature implemented. We migrated from GoToResolve which had this feature and it was critical in our workflow. Can someone from ConnectWise indicate if this is on the roadmap?

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Yehuda-MSP

8 months ago

Having this same issue. I want to create some complex passwords for the admin accounts on my users devices but I can't login to ScreenConnect while on the Windows Login Screen and so there's no way for me to copy and paste the password.

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Will Burnham

11 months ago

Also looking for this feature. This is key to allowing effective support on our end points. The lock screen should allow us to bypass consent as the primary reason for this is to prevent our teams from viewing any sensitive or confidential information that may be on screen during the connection. There are many cases when we still need to access a device when a user is not present and the system is locked.

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Wil

2 years ago

Here to request this as well, would like auto consent on the lock screen (same as the login screen) in case the user is afk or forgot to log off and we need to patch/resolve something. It would be the same thing as the login screen as we would need the password to get into the system anyways.

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Griffin Puc

2 years ago

Is this planned on the roadmap? Not having a feature like this is very inconvenient for a lot of our accounts and it has been five years since this was proposed...

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