Currently there is no way to unlock a user account other than changing their password or deleting and recreating their account.
This is a known defect with a workaround, yet I have been told by support to log a feature request.
To me this seems like a basic feature that is clearly missing.
How is this a 3 year old feature request? With the increase in bots attempting to auto-login and logging people out... in 2021 we still need to delete the user account and recreate it? -- Joke kind of writes itself here.
I normally edit the user.xml file and modify the keys to unlock the user, restart screenconnect and it works.
It's a joke that the app can lock a user (nice) but you can't unlock it (unbelievable).
Come ON! Get this fixed! I have a password that is set in my Bit Warden. I don't type in wrong ones. I got multiple incorrect passwords error when logging in. There is something wrong with this software. Don't just ignore this. At least comment and be professional!
I'm having this same issue. I use Lastpass and very long passwords that get autofilled and somehow I just got locked out and I'm trying to figure out how to get back in...
I was having this issue, after talking to support, here are the solutions:
If the only admin is locked out, there is no other choice than the following:
1)Log in to the Control Server
2)Stop the ScreenConnect Session Manager service (This will stop the Web Server and Relay service as well)
3)Navigate to C:\Program Files (x86)\ScreenConnect\App_Data
4)Edit User.xml
5)Edit line to 'false'
6)Edit line to '0'
7)Start ScreenConnect Services
8)Attempt to login again
If multiple admins are available, Login as another admin and reset the password of the user that is locked out, which will reset the flag IsLockedOut to 'False' automatically. (administrator > security > show user table > edit user)
I hope this help.
How is this a 3 year old feature request? With the increase in bots attempting to auto-login and logging people out... in 2021 we still need to delete the user account and recreate it? -- Joke kind of writes itself here.