Allow the Automatic Screen Recording to be limited to a single device instead of global setting that applies to all devices.
This is a feature of Extended Auditing. http://help.screenconnect.com/Administration_page_audit_tab
We use ScreenConnect for controlling / auditing vendor access to specific client machines. I don't want to enable extended auditing for the entire server because of space constraints, but I would love to enable extended auditing for specific session groups and/or user roles and for guest host passes. Having a video of what the vendor / host pass user did would be so helpful, as we've had a couple of times when a user reported odd behavior on the machine around the same time a vendor was connected.
I would like to see an option under security that would allow you when you set up the different roles for recording to be an option. I have specified group that needs recording, and I am looking to conserve some of the storage I would need for my 100 users, when only 25 need to have sessions recorded. Please advise
Please make a setting on a per PC basis that opts that system out of screen recording. The screen recording feature is great but not always desirable on systems that are accessed by SC to do payroll, sensitive accounting, or sensitive investigative work (*i.e. rape or embezzlement or other crime data that should not be recorded into our systems as well as sensitive internal data). There is no way to opt a specific system (or client or group of systems) out of the recording feature. It applies to all or none.
I agree that we need to have the capability to have recordings as a minimum to at least groups. I can see this being added as a security permission. I have only 12-15 users that need to have recordings out of my 100 users.
Thank you.
I can see two use cases here - either a specific group of machines needs recording (regardless of user), or specific users needs everything recording (regardless of machine). If either user or machine are set to record, then recording is automatic and can't be stopped. Thanks
Alex, I was thinking to being able to put a select group for recording which would then be automatic if they are placed in the proper group. I could do specific users just a little more work on doing it that way.
Ray
ScreenConnect is a much better name than ConnectWise Control............. Should have saved the money on the rebranding. ;-)
More options for recording would be fantastic. The two use cases that we have here would benefit from recording based on user. I have a Director that does some pharmacy support (would rather he not, but can't win that battle) at times he tends to cause more issues than he fixes but can't seem to remember exactly what he may or may not have done. This makes it more difficult for my department to remedy. The second case is when we train up new support techs. It would be great to record their sessions during their training period for later review with them.
We really like the screen record auditing feature. It's a great CYA. however, we've had the request from several clients that we not store those recordings due to privacy concerns. Also, while it doesn't take a huge amount of space it would be great to save the disk space as well.
So it would be really great if we could somehow exclude various sessions from recording either permanently or on demand. Thanks!