We've created a Control instance just for our customers. We allow them to remote into their work computer(s) remotely using the Remote Workforce extension. Because of the security threat introduced by allowing file transfer capability from computers that we do not manage (home computers), we typically turn off the file transfer permission. Apparently, though, this prevents remote printing from working. It would be nice to be able to allow remote printing (to a physical printer, not print to pdf, etc) without the file transfer capability. Is this possible?
Customer support service by UserEcho