Host desktop client that is not browser based
Partner requests for a desktop-based client for connecting to sessions.
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Duplicates 6
A simple native windows linux and mac notification client to sit in tray
have a downloadable host client for quick session launching without having to go to a website
see - ScreenConnector extension
Have a utility like the ScreenConnector extension for quick joining sessions from the desktop
Have a utility that you can launch from your desktop that will allow you to join sessions instead of logging into ScreenConnect from the browser
Agent for technicians
ConnectWise Control should offer a software (agent) that technicians can install on their local PC to bring up a list of available unattended support computers. I currently use this feature in GoToAssist every day. It seems "clunky" to have to log into a website to get to the unattended computers.
WANTED: App on my pc that shows all my clients {just like Logmein Client app}
So, i'm new to ScreenConnect and, so far, love it, but...
coming over from years with Logmein I really REALLY like their Logmein Client app where I can see all my clients and just click to log in. very convenient and a quick view of everything... WITHOUT having to log into the website every time, etc. etc.
just give it to me now, please :)
Technicans console and few other
After Trialing Remote access I want to give feedback and some features request
1. Technicans console should be different application
2. chat between technicians in session and outside in console
3. client grouping and share permission in Remote Access.
Replies 30
If you want a "thick" app - just wrap the web UI in Chrome and turn off the menu bars etc. ;-) That's basically what the Spotify thick client is for example. Check out the --app switch for Chrome.
One of the joys of SC is the great web app that just works. User authentication via LT is a whole different issue completely unrelated to thick client.
There is no reason a software as good as Connect Wise cannot support both interfaces. :)
I think there is a pretty good reason for not creating a separate, native, desktop app *and* a Web UI. It's duplicating functionality and would be a nightmare to maintain.
What this 'standalone client' should be, I think, is a specialised web browser, perhaps using a Blink/Chromium backend. But, it can then contain important "glue" between the web app and the host client. For instance:
- double clicking a session in the web UI could immediately launch a session.
- desktop notifications could be sent
- saved login credentials
Think that's what you're thinking off @Matthew Pendleton? If so, I agree wholeheartedly.
We do not want to sunset the tech web interface.... In fact that web piece is awesome so you can access it from any machine you may be near. As a tech that is invaluable being able to work from any pc, and not having to install a client to use it when out in the field. But, When I'm at my home PC, I want the ability to have a stand alone client as well. As good as the website is, and its fantastic, I still prefer a client because its instant, I'm not having to wait on a web browser to load, Visit the site, Login, and then search. With an client app on your PC, you simply open the app, the credentials are already remembered, and you simply start searching for the PC you are trying to work on.
There is no reason a software as good as Connect Wise cannot support both interfaces. :)
I have always thought the thing that set CW control apart was a web based interface. I don't like installed representative portal software, like what BOMGAR offers because cross platform desktop apps are almost always hideous and clunky unless they use Electron or similar technologies (e.g. VSCode or Spotify) or are massive enough to develop and maintain native cross platform apps (e.g. Photoshop).
I do support significant improvements to the client apps - both the support and access clients as well as the host clients (I think they should be native apps, not reliant on Java). But I can't support developing yet another desktop based portal for CW to maintain unless it is an Electron-like app that uses HTML and the same web backend - this could mean it could additionally offer things like quick session launching, persistent sign in, tooltips, tray icons and desktop notifications (good suggestion above by Brandon Stone). This I would absolutely support.
The browser interface should be improved, particularly for mobile. But don't throw the baby out with the bathwater. Creating another representative portal aside from the browser one will, I suggest, lead to fragmentation and fewer updates as it creates added complexity of managing 2 sets of code - the asp.net web frontend AND a full, separate desktop client. Be careful what you wish for.
This post seems to be kinda dead, Can you tell us more about this being considered for a future release? We are all excited. Personally I am coming from another solution that already had this desktop app, and it is a huge step backwards to not have t his with your solution. So I am hopeful since it has been considered for over 9 months that you guys are very close to at least a beta of this app?
We need a stand alone client that also focuses on muli-chats. It is easy to lose track in a web portal when you chat with multiple users.
a native windows mac and linux client that show a list of all hosts on click and allow one click connect to hosts, and notify tech when a new support request connects. client should live in the system tray and have option to remember screen connect info and auto login. policies to disable the remember password feature should be available for those who need that added security. This client needs to be tolerant of disconnecting networks as well.