Currently I am having issues with Kaspersky blocking my input when i connect to a customers computer. It happens using both support and access sessions.
On access sessions i can set it up before hand to allow interaction with Kaspersky but for support sessions that isn't an option as i may get a cold call from a customer with an issue. Also every time screenconnect updates i have to change the setting in kaspersky again.
Yeah it never really got fixed. In fact it's gotten worse as it now prompts the customer to approve when we attempt to do a remote update. And the phrasing makes it sound like you've been hacked so people get freaked out and call us confused.
Kaspersky has been an issue for years as far as I know. I gave up in the end and moved all my customers onto a different security package as each ones licence lapsed. Eset and Malwarebytes seem to both work fairly well. Im sure 'many' others will also work.
Logmein and teamviewer (two massive companies with a lot of money and power) both work well with Kaspersky... Logmein and Kaspersky are offered as a part of the same package (have a look what you get with the expensive logmein packages) make of that what you will !
Thank you for the case number. We'll reach out via email to schedule a time to further investigate the issue with you.
Well, a year later and this is still an issue. Just remoted a new client who already had KIS2019 installed on Win7Home and I could not interact with her Kaspersky interface at all using my Win10Pro machine.
Still nothing on this glitch, seems like its been going on for awhile; we just recently updated to the latest version and seems like it keeps happening. It will be extremely helpful if it get resolved.
Hi Kirsten. I did submit a support ticket back in January 2018 for this (Ticket #9706559) and a solution was never given at that time. I was told that it was out of your hands and to try to put pressure directly on Kaspersky. Was also given info on adding ConnectWise as an exclusion in Kaspersky, but of course I cannot do that remotely either. This issue has been going on ever since then, and even longer from what I have read in the forums. It has never once worked for me while remoting a client to install or make changes to the Kaspersky Internet Security suites (haven't tried Endpoint suite). I always have to do a workaround like using TeamViewer temporarily, or have the client input what I need to since I cannot. Also note that this is specifically when using ConnectWise Control (not Automate).
Thank you for the case number. We'll reach out via email to schedule a time to further investigate the issue with you.
Hi Danielle,
We installed Kaspersky Endpoint Security and Kaspersky Internet Security and, in both cases, was able to access the Activation dialog and interact with it. For some reason we cannot replicate what you're reporting on our own. When you get the time, please submit a report to our Support team, so we can get to the bottom of this.
https://www.connectwise.com/services/support
Thank you.
Hi Kirsten. I did submit a support ticket back in January 2018 for this (Ticket #9706559) and a solution was never given at that time. I was told that it was out of your hands and to try to put pressure directly on Kaspersky. Was also given info on adding ConnectWise as an exclusion in Kaspersky, but of course I cannot do that remotely either. This issue has been going on ever since then, and even longer from what I have read in the forums. It has never once worked for me while remoting a client to install or make changes to the Kaspersky Internet Security suites (haven't tried Endpoint suite). I always have to do a workaround like using TeamViewer temporarily, or have the client input what I need to since I cannot. Also note that this is specifically when using ConnectWise Control (not Automate).
It's been 2 years since I posted this issue. Still no real fix aside from a work around that can not be done remotely.
Does anybody have a fix? At this point i just have the customer type in the product key themselves when i do renewals of Kaspersky.
Hi John,
When you get the time, please submit a report to our Support team.
https://www.connectwise.com/services/support
Thank you.
I concur with the above. I've upgraded to the latest version on clients and server. Kaspersky is still making things difficult. It'll prevent any dialog boxes appearing on my screen when I try to specify screenconnect as a trusted application, also when I try to choose to ignore the Elsinore programs. Its a right pain to be honest.
Only 2 hours ago I had to drive to a customers house to reinstall screenconnect as Kaspersky had choosen to block Elsinore app! Im sure Im like many Elsinore Server users : having paid hundreds for remote software and have the majority of customers running Kaspersky...which do you decide to drop!! Or continue with both and have higher stress levels and inconvenience..on a daily basis.
Hello,
We are unable to replicate the issue reported. When you get the time, please submit a report to our Support team, so we can tackle this together.
https://www.connectwise.com/services/support
Thank you.
Hi All,
The Control clients are now on Kaspersky's Whitelist, if anyone runs into an issue please let me know.