Currently I am having issues with Kaspersky blocking my input when i connect to a customers computer. It happens using both support and access sessions.
On access sessions i can set it up before hand to allow interaction with Kaspersky but for support sessions that isn't an option as i may get a cold call from a customer with an issue. Also every time screenconnect updates i have to change the setting in kaspersky again.
Ive been doing something similar with my logmein account. Probably takes longer than your way though (since I wouldn't really call my way 'quick'!) . Since Im already paying a few hundred/annum for logmein Im not too keen to pay again for Teamviewers quick connect. Im probably like you, Im looking for a solution which allows me to connect to Kaspersky to do upgrades and re-new licences. Ive got at least a couple of hundred PCs with Kaspersky on them and it takes nearly 15 minutes to go through the motions of installing logmein temporarily, making screenconnect trusted then uninstalling logmein.
Telling the user to disable self defence is OK in theory but obviously the geeks at Kaspersky who suggested this don't live in the real world! Older people get really confused ..the word 'Kaspersky' in itself can cause brain melt downs for the over 70s , what a power-user would do in 20 seconds would take 15 minutes of major confusion amongst other folk.. In fact Ive given up trying to explain many times . Then there's the customers who EXPECT you to do everything without them lifting a finger ..they wouldn't lower themselves to this sort of assistance and of course the servers and PCs which are unattended...who's going to help with those the resident Ghost maybe!
Logmein got around this, as did Teamviewer. I think I'm correct in my assumption that its simply a matter of money talks? Logmein/Teamviewer paid Kaspersky to make it compatible and screenconnect wont or its going to cost too much!
that pretty much been the issue i am having as well is trying to walk some of our older customers through turning off self defense takes longer than sending them a link to click.
I'm starting to think Kaspersky wants money to make it work or something similar.
I just ran into this again today using ScreenConnect 6.2
As others have stated, it's pretty annoying that it's impossible to interact with Kaspersky using ScreenConnect without manually reconfiguring Kaspersky ahead of time. This is really annoying when connecting to a new computer for the first time using a Support session since the only way to interact with or reconfigure Kaspersky in that case is to use an alternate remote support tool.
In addition to Teamviewer, (which others have mentioned & which can be used without installation on both sides of the connection by running the TeamViewer QuickSupport tool (TeamViewerQS.exe) on the client's machine & then using the TeamViewer Portable download on your machine), another tool that works well which is very quick & easy is AnyDesk which uses a single small exe that runs without installation on both sides of the connection.
While these tools do allow you to reconfigure Kaspersky so it trusts ScreenConnect, this "solution" is far from ideal for at least the following reasons:
@ScreenConnet / ConnectWise:
While I realize that the root issue may be outside your direct control, it would seem that by "declining" this feature you saying that you have given up on trying to solve the issue and are unwilling to even consider pursuing it further, even though functionally it is a legitimate limitation of your software that has somehow been figured out by not only many of your major competitors (TeamViewer, LogMeIn, GoToAssist), but also by smaller & lesser known competitors (such as AnyDesk)... Is that really what you are saying?
Would you please reconsider your position?
I dont know clearly about your problems, but I think you can search in https://forum.kaspersky.com or https://keykaspersky.com for more information, this is kaspersky's website with a full of information
I just ran into this again today using ScreenConnect 6.2
As others have stated, it's pretty annoying that it's impossible to interact with Kaspersky using ScreenConnect without manually reconfiguring Kaspersky ahead of time. This is really annoying when connecting to a new computer for the first time using a Support session since the only way to interact with or reconfigure Kaspersky in that case is to use an alternate remote support tool.
In addition to Teamviewer, (which others have mentioned & which can be used without installation on both sides of the connection by running the TeamViewer QuickSupport tool (TeamViewerQS.exe) on the client's machine & then using the TeamViewer Portable download on your machine), another tool that works well which is very quick & easy is AnyDesk which uses a single small exe that runs without installation on both sides of the connection.
While these tools do allow you to reconfigure Kaspersky so it trusts ScreenConnect, this "solution" is far from ideal for at least the following reasons:
@ScreenConnet / ConnectWise:
While I realize that the root issue may be outside your direct control, it would seem that by "declining" this feature you saying that you have given up on trying to solve the issue and are unwilling to even consider pursuing it further, even though functionally it is a legitimate limitation of your software that has somehow been figured out by not only many of your major competitors (TeamViewer, LogMeIn, GoToAssist), but also by smaller & lesser known competitors (such as AnyDesk)... Is that really what you are saying?
Would you please reconsider your position?
I am facing the same problem. It seems like every other remote support tool is able to interact with Kaspersky except ScreenConnect. Can you please look into this problem further and/or follow up further with Kaspersky to figure out a solution?
I dont know clearly about your problems, but I think you can search in https://forum.kaspersky.com or https://keykaspersky.com for more information, this is kaspersky's website with a full of information
Adrewstop, what happens is when we are remoted in to a customers computer to say put a new product key in as soon as we launch the user interface kaspersky blocks all interaction. and the only to fix it is to close the remote session and restart the session. we still can not interact with kaspersky however.
This is killing me. I have over 300 clients with screen connect and I have not been able to get it white listed either.
This is killing me. I have over 300 clients with screen connect and I have not been able to get it white listed either.
Mike,
I reached out to our Kaspersky contact today and am waiting on an update. This has been an ongoing process and we've progressed forward, so I'd expect to see our application on their whitelist in the near future.
Hi All,
The Control clients are now on Kaspersky's Whitelist, if anyone runs into an issue please let me know.
Thanks for the update Kirsten, that's great to hear! What versions does this apply to?
Hi All,
The Control clients are now on Kaspersky's Whitelist, if anyone runs into an issue please let me know.