Currently I am having issues with Kaspersky blocking my input when i connect to a customers computer. It happens using both support and access sessions.
On access sessions i can set it up before hand to allow interaction with Kaspersky but for support sessions that isn't an option as i may get a cold call from a customer with an issue. Also every time screenconnect updates i have to change the setting in kaspersky again.
I just updated to 6.3 and am still not able to control Kaspersky Endpoint Security 10.
Hi Mike,
I will need more information to understand your issue. Please explain in detail what is occurring, and if preferred you can email your response to kmartinez@connectwise.com
Very good news indeed, this should save hours of work every year. Thank you for your effort at screenconnect to get this fixed.
Will all versions of Kaspersky IS and TS allow this?
Confirmed our clients will not be flagged by any Kaspersky product since they all use the same WL database.
Hi All,
The Control clients are now on Kaspersky's Whitelist, if anyone runs into an issue please let me know.
Thanks for the update Kirsten, that's great to hear! What versions does this apply to?
This is killing me. I have over 300 clients with screen connect and I have not been able to get it white listed either.
Mike,
I reached out to our Kaspersky contact today and am waiting on an update. This has been an ongoing process and we've progressed forward, so I'd expect to see our application on their whitelist in the near future.
This is killing me. I have over 300 clients with screen connect and I have not been able to get it white listed either.
Hi All,
The Control clients are now on Kaspersky's Whitelist, if anyone runs into an issue please let me know.