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Kaspersky Interaction

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John (Armordyne)
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  • Archived

Currently I am having issues with Kaspersky blocking my input when i connect to a customers computer. It happens using both support and access sessions.

On access sessions i can set it up before hand to allow interaction with Kaspersky but for support sessions that isn't an option as i may get a cold call from a customer with an issue. Also every time screenconnect updates i have to change the setting in kaspersky again.

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anonymous
  • Answer
  • Completed

Hi All,

The Control clients are now on Kaspersky's Whitelist, if anyone runs into an issue please let me know. 

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anonymous
  • Closed
Quote from John (Armordyne)

Has there been any news on this? i see it was reopened 2 weeks ago

Hello John,

We have reached out but have not received an update from Kaspersky regarding this issue. This is a problem on their end and not within our power to fix.

Thank you.

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John (Armordyne)

Has there been any news on this? i see it was reopened 2 weeks ago

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Scott Linak
  • Pending Review
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John (Armordyne)

I have done that on our access sessions that we have setup. However most of our support sessions are older folks that would rather us just login and fix it without them doing more than clicking a link and typing a code in. Is there no way to get screen connect whitelisted? we didnt have this problem with Logmein or teamviewer so there must be some way to make it work.

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anonymous

Good Morning,


We followed up with Kaspersky on your request, and they recommended...


Please ask this customer to disable Self-defense in Kaspersky Internet Security:



It is enabled by default.


Please send me a direct email, if this does not solve the problem.

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